v2.0 and later

Inventory

Inventory Listing

NEW – PRINT OVERSTOCK LIST

You can now print a list of overstocks from the program.

  1. Go to Utilities | Company Items. Under the Program Settings section, select Set Colors for Inventory & Purchase Orders. Click on the Colors button.
  2. Under the Inventory Color Options section, you can set a Text Color and Background Color for Overstocks.  Set the Overstock Limit to flag items that have this quantity or more ON HAND.
  3. Click Accept and Accept again.  Go to Inventory | Inventory Listing.  Click the Print button.
  4. Click on the Overstock tab beneath the grid.  Any items over the Overstock Limit will be listed on the screen.  Click Print to send to the printer.

WHAT IS THE DESIGNATOR BOX FOR IN INVENTORY?

This field is optional, but can give you some more flexibility when sorting and printing inventory.  Under Print, if you select a brochure, you can then click on the Designator Order tab it will display the brochure by designator.

I’M GETTING ” IS NOT A VALID INTEGER.

One of the files was not created correctly.  You will need to delete the wultracl.ini file from the c:winv20 directory.

  1. Exit the program and go to Start | Run.  Type  command  and click OK.
  2. At the first prompt, type  cdwinv20  and press Enter.  (If you are on a network, you will need to change to the network drive and locate the winv20 folder.)
  3. You should now be at the c:winv20> prompt.  Type  del wultracl.ini  press Enter.
  4. Type  exit  press Enter.  You should now be able to get back into the program.

IF I DELETE A GROUP WILL IT PUT MY INVENTORY BACK?

No. Delete Groups is a way to clear out old group files at the end of the season and does not affect Inventory.

I ENTERED A GROUP, PRINTED IT, BUT I NEED TO DELETE IT AND PUT MY INVENTORY BACK.

If you have already processed the group (printed printouts or displayed), the easiest way to put your inventory back is to go back into data or catalog entry and delete all but one team.  Then delete all but one seller from the team.  Next, modify that seller’s order and leave a quantity of 1 for one item.  Zero out all other quantities.  Make a note of the item you kept.  Accept the order.  Exit data entry.  Go to Output | Display.  Select the group and the totals will now only reflect that one item.  You will need to go through the back door to correct that item.

THE FOLLOWING IS A LISTING OF THE DIFFERENT FIELDS AND WHEN EACH ONE IS AFFECTED.

On Order: Increased when you Create a Purchase Order, or Order Individual Items. Decreased when you Receive a Purchase Order or Receive Individual Items or delete a Purchase Order before it is received.

On Hand: Increased when you Receive a Purchase Order or Receive Individual Items. Decreased when you Withdrawal Individual Items and print an Invoice.

Committed: Increased when you do Printouts (excluding the Invoice) or Display. Decreased when you run an Invoice.

Sold: Increased when you run an Invoice.

Available: On Hand minus Committed. This is a calculated field.

To Order: On Hand plus On Order minus Committed. Can also be affected by the number in Minimum. This is a calculated field.

I RAN A TEST SCHOOL WITH MY INVENTORY. NOW EVERYTHING IS OFF. WHAT DO I DO?

The easiest way to put your inventory back is to go back into data or catalog entry and delete all but one team.  Then delete all but one seller from the team.  Next, modify that seller’s order and leave a quantity of 1 for one item.  Zero out all other quantities.  Make a note of the item you kept.  Accept the order.  Exit data entry.  Go to Output | Display.  Select the group and the totals will now only reflect that one item.  You will need to go through the back door to correct that item.

INVENTORY IS KEPT ON ONE MACHINE. DATA ENTRY ON MULTIPLE MACHINES – NOT NETWORKED. INVENTORY IS GETTING OFF.

Inventory in WinUltra is only updated one time. In this case, some groups were being processed on the non-inventory computer and then data copied to the inventory machine. Make sure you do not process (display or print) any groups that are not on the inventory computer. We suggest using UTally.

HOW DO I GET TAX ON WHOLESALE?

Click here for information on setting up taxes.

I TALLIED AT HOME, TOOK A DATA DISK TO THE OFFICE, PROCESSED, AND INVENTORY WAS NOT PROPERLY UPDATED.

WinUltra is designed to process data only once, so you do not affect inventory with each data change made. If you processed the data at home, the files are flagged so that data will not process again. Solutions:

  1. Do the tally at home but do NOT process (display or print) the data. When you take the disk to work, process it on the inventory computer.
  2. Make a copy of the group data at home before processing or printing. Take the unprocessed disk for processing on the inventory computer.
  3. Use UTally.

MY PRIZES ARE NOT BEING UPDATED IN INVENTORY.

  1. Go to Utilities | Company Items. Is “Prizes Tied to Inventory” selected?
    • NO.
      • For the group just tallied, you will have to use the back door and manually adjust prize numbers.
      • For future groups:
        • Ensure prizes ARE tied to inventory AND
        • The prize brochure selected has inventory numbers for each item.
    • YES . . . continue to next step
  2. Does the prize brochure have inventory numbers for each item?
    • NO. Then you will need to manually adjust items for this tally. Ensure prizes are tied to inventory and select a prize brochure that has inventory numbers for each item.
  3. After prizes have been packed, you will need to pull the prizes from Inventory.
    • Go go Output | Printouts | Prize Printouts | Pull Prizes from Inventory
    • This will subtract the prizes from COMMITTED and ON HAND and put them in the SOLD column.

I HAVE NUMBERS (POSITIVE/NEGATIVE) IN COMMITTED THAT I DO NOT THINK SHOULD BE THERE. HOW DID THEY GET THERE AND HOW DO I GET THEM OUT?

When you process (print or display) a tally, quantities are COMMITTED. Then when you print the invoice, those quantities are removed from COMMITTED and ON HAND and added to SOLD.Positive numbers in committed.

  1. You have not printed all invoices – go to Output | Printouts | Invoice | Show Un-Invoiced Groups.
  2. You started a tally, processed it, and deleted the group without printing an invoice. At this point, your only option is to use the back door and manually adjust quantities.
  3. You tallied, processed and printed an invoice and THEN went back to add late orders or adjust quantities. Reprint the invoice.

Negative numbers in committed.

  1. After printing an invoice for a group, you went back into the tally and deleted a seller or reduced some quantities. Reprint the invoice.

Recommendation on printing invoices. The idea of the invoice updating inventory is that you invoice the group after product has been packed, shipped or delivered. We suggest not running the invoice prior to that.

I NEED TO CHANGE SOME QUANTITIES IN THE INVENTORY FILE, BUT CANNOT.

Go to Start | Run and type  c:winv20wultra L  click OK.  (This is the default path)This is what we call the back door. While in the program this way, you can make changes that are normally not allowed. We encourage caution and recommend that you change only what you must and that you exit and come back into the program the normal way for continued use.

Purchase Orders

AFTER I SELECTED MY VENDOR OR BROCHURE I GET A DIVISION BY 0 ERROR.

Go into the Inventory Listing and check that the Case Size is not 0 for any items.  If it is, modify the item and change the case size to at least 1.

WHAT VERSION OF QUICKBOOKS DO I NEED FOR THE INTEGRATION?

WinUltra 2.0 can now be integrated with QuickBooks 2002 or later.  This new feature will allow you to export itemized Purchase Orders and Invoices into the QuickBooks system.

I AM GETTING ” IS NOT A VALID INTEGER.

One of the files was not created correctly. You will need to delete the wultracl.ini file from the c:winv20 directory.

  1. Exit the program and go to Start | Run.  Type  command  and click OK.
  2. At the first prompt, type  cdwinv20  and press Enter.  (If you are on a network, you will need to change to the network drive and locate the winv20 folder.)
  3. You should now be at the c:winv20> prompt.  Type  del wultracl.ini  press Enter.
  4. Type  exit  press Enter.  You should now be able to get back into the program.

WHAT HAPPENS IF I DELETE A PURCHASE ORDER?

If you delete a purchase order before you receive the items, it will decrease the On Order column (making it as though you had never created it). If you delete a purchase order after you have received it, it will not affect inventory.

I CREATED AND PROCESSED A PURCHASE ORDER, THEN REALIZED THAT AN INVENTORY NUMBER WAS WRONG. I DELETED THE ITEM IN INVENTORY AND RE-ENTERED. WHAT WILL HAPPEN WHEN I RECEIVE IT?

The new item will not appear on the purchase order when you receive it.  If you entered the on order number when you set up the new number, you will need to receive the item under Individual.

TRYING TO CREATE A PURCHASE ORDER BY BROCHURE, BUT WILL NOT LIST PRODUCT. (OR AN ITEM IS MISSING).

In Inventory Listing, you must have a vendor selected for each item under the Vendor 1 field.

CAN WE STILL DO PURCHASE ORDERS WITH UNITS, MIXED AND CASES?

In WinUltra, you can order products in both units or cases. If you enter units and Convert to Cases, the units are “rounded up” to case quantities. If you then Convert to Units, the Units column will reflect full case sizes.

WHY DOES AN ITEM NOT LIST ON MY PURCHASE ORDER?

There must be a vendor connected to the item, and the vendor entered in Vendor 1 must match the vendor selected. Go to Inventory | Inventory Listing, Modify the item and select a vendor under Vendor 1.

WHEN I WENT FROM UNITS TO CASES AND BACK TO UNITS, WHY ARE MY NUMBERS DIFFERENT?

When you Convert to Cases, quantities in the units column are rounded up to full cases. Then when you Convert to Units, the units will reflect full cases.  This feature is handy when you must order full case sizes, but the vendor requires you to order by units.

I CREATED A PURCHASE ORDER AND PRINTED IT — BUT MY QUANTITIES HAVE NOT BEEN POSTED TO INVENTORY.

Did you PROCESS the order? You are permitted to print a PO to check it out. You must click the PROCESS button to update inventory.

Barcodes

HOW DO I COPY THE BARCODE FILE FOR THE SCANNING COMPUTER?

Inventory | Inventory Listing | Barcodes | Create Barcode File.

HOW DO I PRINT BARCODE LABELS?

Select Inventory Listing | Barcodes. Use the cursor and click in the Quantity Column and enter the quantity you want to print of each label. Press Enter after each quantity. Click Print Barcode Labels to begin printing. You can print to either 1 up labels (for dot matrix printers) or 2×10 laser labels (for ink jet and laser printers).

Files

Brochures (Product and Prize)

NOTE ON BROCHURE NAMES

DO NOT use an apostrophe or single quote ” ‘ ” in the brochure name if you plan to use Brochure Reports or Customer Bookings.

I AM GETTING A KEY VIOLATION.

Go to Start | Run and type c:winv20wultra L  (this is assuming your program was installed to the default, there is a space before the L and the L must be capital).  Click OK.  You will now be in the back door of the program. 

Go to Files | Product Brochures. First check the “Number of Items” from the list of brochures (we will need to know this number).

Next, click LIST and find the position column. The number should start at 1 and be sequential up to the number of items from the previous screen. If the number starts at one and is sequential, then we just need to adjust the “Number of Items” field. If the number doesn’t start at 1, then we need to adjust the “Position” field, and possibly the “Number of Items” field.

To adjust the numbers, press the F5 key. This will open a screen with two grids. If we need to just change the “Number of Items” field, then on the upper grid, click on the number, change it to what it needs to be, then move off the field to another field, so that the chagnes take effect.

If we need to change the “Position” field then, on the lower grid, we will need to go to the end of the list of items and start changing the Position numbers. We need to start at the bottom an number upwards, this is due to the fact that the “Position” field is a keyed field and you CANNOT have the same number is this field, ie, you cannot change the 0 to a 1, because 1 already exists. To do so is what causes the Key Violation error to occur. So, go to the end of the list, Take the number that is there and add 1 to it, move up to the next item and change it, do this for each item till you get to the top of the list.

Once done, check the last position number and be sure that it matches the “Number of Items” field in the upper grid, if they match, just click EXIT, other wise change the “Number of Items” field as per above, then click EXIT.

I AM GETTING A FLASH FILER KEY VIOLATION $2601.

Click OK on the error and then click Cancel for the item you were trying to enter.  On the grid at the top, scroll to the right and you will see a position column.  Check all of the numbers (it should start with 1) to make sure they are in numerical order.  Also note the last number.  Click Exit and exit the program completely.

Go to Start | Run and type  c:winv20wultra L  (this is assuming your program was installed to the default, there is a space before the L and the L must be capital).  Click OK.  You will now be in the back door of the program.  Go to Files | Product Brochures, select the brochure you were working with and click List.  When the screen appears with all of the items, press the F5 key and a new screen will appear.  The top will show the list of brochures.  Highlight the incorrect number and type the correct number of items (this number is usually one less than the actual).  Press Enter and then click on the field beside it to ensure it is saved.  Exit the back door and return to the normal program.

Click here to download the latest update.

I HAVE A BROCHURE WITH DIFFERENT PROFIT PERCENTAGES. HOW DO I ENTER THEM?

Do not use universal percent. This will change all items to the same percentage. You must set the percentage for each item.

If you have one or two items that are a different percentage, you can make changes when you set the group up in data entry.  After selecting the brochure(s), and the items are displayed, click Universal %.  Change the Profit % to 0.00 (This will not affect the amounts already in there, but will allow you to change individual items).  Accept.  Click Edit and make changes to the items that are different.

THE ITEMS ON THE BROCHURE ARE IN ALL KINDS OF RANDOM ORDER. HOW DO I ENTER THEM IN WINULTRA?  

WinUltra automatically lists inventory by inventory number, but it DOES NOT sort brochure items. The program assumes that you have entered the items in the order you want them to appear on the data entry screen and on your printouts. So if the brochure items are in a random order, but you want your output to be in numerical order, for example, you need to organize your items and enter them in that order.

Check the vendor price list to see if they list the items numerically and enter from that. Or, consider entering the product id’s into a spreadsheet program and “sorting” the list to get your correct order.

There are no plans to add sorting capabilities to the brochure portion of WinUltra.

HOW DO I ADD A DUPLICATE BROCHURE?

Add a new brochure number and title. Click on the new brochure. This will activate the Duplicate button. Click Duplicate and a drop-down box will appear. Select the brochure you want to duplicate, and click on the Start Duplication button.

WHAT IS “PRIZE VALUE”?

Your ranking options are: 1) none, 2) items (prize value) and 3) dollars. For people who do prizes in units rather than dollars, it is a way to assign extra value to expensive items. For example, if all the spices on the brochure are the same price, but the gift box is 4x the price, you will not get people to sell the gift pack if prizes are in straight units. By assigning a prize value of 4, you can count the gift box as 4 “points” toward the prize program.

Another use of prize value: You have a bonus product that customers earn or can order, but you do not want the item to count toward prizes: change the prize value for that item to zero.

WE HAVE AN ITEM ON THE BROCHURE (BONUS ITEM FOR THE CUSTOMER) THAT WE DO NOT WANT TO COUNT TOWARD PRIZES.  

Go to Files | Brochure Files, select the brochure and list items. Edit the item and change the “Prize Value” to zero (0).

I HAVE A PRIZE PROGRAM WHERE IF A STUDENT EARNS LEVEL D, THEY CAN CHOOSE A PRIZE FROM LEVELS A AND C (OR A SIMILAR VARIATION).  

WinUltra is set up to look at the prize level earned and the prize level of the item selected. If the seller chooses a level that does not match, it will appear on the prize printout. There are no plans to change this in the program.

Forecasting

EXPLAIN THE COLUMNS ON THE FORECASTING PRINTOUT.

Estimated quantity is the total number of items you need based on the information WinUltra has. The next column is your Current Inventory. Projected Needs is Estimated Quantity minus On Hand inventory.

Note: If you are NOT tracking inventory and show negative numbers in the Current Inventory column, then you cannot use the Projected Needs Column (100 minus 100 = 200). In that case, you should go by the Estimated quantity column.

WHAT IS SUBTRACT COMMITTED FROM FORECAST?

You have the option to consider tallied groups by selecting the Subtract Committed from Forecast field.  You will want to select this check box if you have groups which you have processed (run printouts or displayed) but not invoiced. For example, if you have 20 pieces ON HAND, but a group that has been processed needs 15 pieces, the forecast will show 5 pieces in Inventory instead of 20.

Customer Data File

NOTE ABOUT BROCHURES.  

Be sure to select the brochure from the drop down list. Do not type it in as WinUltra will not recognize it.

I WANT TO RESET THE NUMBERS FOR THE SCHOOL IN THE CUSTOMER DATA FILE.  

The Customer Data File in WinUltra is designed to be unique per tally and not per group. Once WinUltra has updated the “Actual” numbers, they cannot be changed manually. You can delete a customer from last year and re-enter them for this year, or you can create a new customer. You cannot, however, change the computer generated numbers. We have no current plans to alter this part of the program.

I TALLIED A GROUP AND NOW I WANT TO SET THEM UP IN CUSTOMER DATA FILE AND HAVE THE TOTALS APPEAR.

Add the group to the Customer Data File. Now go to Data | Modify Header, select the group and on the Group ID screen, select the group from the drop down list. Next, go to Output | Display and select the group to update the information. It should now appear under the Customer Data File.

Brochure Reports/Customer Bookings

I AM GETTING A FLASH FILER: QRYCSTMR: QUERY PREPARATION FAILED . . . . ERROR.

If one of your brochure names contains a single quote or apostrophe ( ‘ ), you will need to remove it.  Go to Product Brochures, select the brochure and click Modify.  Remove the character and click Accept.

Data

Data Entry

WHEN KEYING AN ORDER, AFTER I ACCEPT AN ITEM – BUT FIND IT WAS A KEYING ERROR, IS THERE A WAY TO DELETE IT WITHOUT DELETING THE ENTIRE STUDENT?

If you back to that seller, you can Modify. If you’re doing Catalog Entry, the entire brochrue will show up adn you can change any totals for any items in the list, then make sure you move off the last item you chagned (arrow down or something), then click Accept and the order will update.

IF THE GROUP ONLY GIVES ME GRAND TOTALS, HOW DO I ENTER THOSE INTO WINULTRA?

You can enter Grand Totals by using the Bulk Entry option in Data/Catalog Entry.  Set up the group as you normally would.  On the Group Selection Screen, enter the total number of sellers in the Bulk Entry field (not the size of the group, the number of sellers). This number will be posted back to the Customer Data File so that averages are accurately reflected.  When you get to the data entry screen, enter a team name (leader optional) and a name for the Seller (“Totals” would work) and enter the grand totals for each item.

NOTE ON FILENAMES.

If you are using the WinScan 2.0 program, DO NOT USE ANY DASHES, SPACES, OR CHARACTERS OTHER THAN LETTERS OR NUMBERS!!!! You will receive errors at the scanning computer. Also, DO NOT USE MORE THAN 8 CHARACTERS OR NUMBERS!!

THE ACCEPT BUTTON WILL NOT HIGHLIGHT.

You must press the Enter key after each quantity that you enter to activate the Accept button.

READ BEYOND END OF FILE

This error usually appears when the positioning gets off. 

OPTION 1

1st go under UTILITIES|RESTORE and open up the group.
You should see something like
 
Number of Classes Detected XX
Edit the Header Value XX
 
 
Class Name            Start    End
Class 1                    0        38
Class 2                    39        64
Class 3                    65        72
Class 4                    72        86
 
Note that the numbers should be consecutive and that the Start # should be 1 more then the previous End #.
If not then there is a problem with the numbering and it will need to be corrected.
 
Since you apparently don’t know how to get to DOS, you can accomplish the same thing under Window Explorer or My Computer.
 
Go to the directory where the group resides
Right Click on the .CLS file and Select properties
under properties look at the line that says Size
take the number in bytes (not the KB number, but the number in paranthesies) and divide it by 188 (if running version 2.x) or by (93 if running v1.x)
repeat the above on the .SNA files but divide by 276 if running ver 2.x or by 127 if running v1.x
this will give you the number of classes (.CLS) and the number of sellers (.SNA).
 
now go back under UTILITIES | RESTORE,
Number of classes detected and Edit the Header Value should both be the same number.
go to the last class in the grid (you may have to click on Modify to scroll down, depending on the number of classes entered).
 
the End # should be one less then the number of sellers calculated above, if not click on Modify then change the End # to the calculated number – 1, then click off the cell, otherwise the new number will not be saved then click accept.
 
if the numbers are scrambled, then you will need to figure out how many sellers are in each class and change the Start# and End# to reflect the number of seller in each class. Note that the Start# for each class will be the End# of the previous class + 1, and the End# will be the new Start# + # of Sellers – 1.
 
in the above example class 1 has 39 sellers so Start# = 0 and End # = 38 (Start# + Num Sellers – 1)
class 2 has 26 sellers so Start# = 39 (previous End# + 1) and End# = Start#(39) + Num Sellers(26) – 1
Class Name Start End
Class 1      0     38   (39 sellers)
Class 2     39     64   (26 sellers)

 

OPTION 2

  1. Insert a blank disk, cd or flash drive into the computer.  Go to Utilities | Backup Files | Group Files.  Select the group you are working with.  Click the Browse button at the bottom and click on the a: drive [or the drive of the media you are copying to].  Click Accept.  This will copy all of the files to a floppy disk as a backup, just in case.
  2. Exit the program and go to Start | Run type  command  and click OK.  You will now be at the DOS prompt. As an alternative, use Windows to list the files below and get the same information.
  3. Type  cdwinv20windata  and press Enter (assuming this is your file path).  You should now be at the c:winv20windata> prompt.
  4. Type  dir filename.*  and press Enter (where filename is the filename for the group).
  5. First, check which files show a size of 0.  Acceptable files are ADR, CDR, ROS, SCN, SCQ, and PRZ and PRI if you are not tallying prizes. If any other files are size 0, see instructions below.
  6. Find the CLS file.  Divide this number by 188.  This is the total number of teams for the group.
  7. Find the SNA file.  Divide this number by 276.  This is the total number of sellers in the group.
  8. Type  exit  and go back into the WinUltra program.
  9. Go to Utilities | Restore and select the group you are working with.  Check that the Number of Classes Detected and the Edit Header Value both give the number of classes that you calculated in step 6.  If it is off, type the correct number into the Edit Header Value.
  10. Click the Modify button.  Starting with the first class, ensure that the start number is 0 and that no numbers skip as you look at each class (NOTE:  Restore starts numbering from 0, not 1.  This is why all of your numbers will be off by 1 for the seller numbers).
    1. If no numbers are skipped:  Check the last team for the End #.  It should be 1 less than the number of sellers you calculated in step 7.  If you calculated 250 sellers, the last number should be 249.  If this is the case, type the new number in, press Enter, and then click on the field above it to ensure it has been saved.  Click Accept and then go back under data entry to see if you can get back in.
    2. If numbers are skipped.  This can get a little complicated if you are not sure what you are doing.  We recommend that you call us at this point so we can ensure we are getting the numbers back to the correct position.

PRZ or PRI files are 0 and you are tallying prizes:

If you are tallying prizes, the prz file contains the brochure information for the prizes.  If prizes are tied to Inventory, there should be a size in the pri file.  If you do not have prizes tied to inventory, your pri file will be 0.  To correct:

  1. Create a new group under data or catalog entry.  Type the filename  dummy  and click OK to create the group.  Select any brochure and click Next, click Next on the Edit screen and the Group Selection screen.  When you get to the Prize Selection screen.  Select the Prize Brochure and the Prize Levels that you originally selected for the group.  Click Next and Exit on the Team Screen.
  2. Exit the program and go to Start | Run, type  command  and click OK.  You will now be at the DOS prompt.
  3. Type  cdwinv20windata  and press Enter (assuming this is your file path).  You should now be at the c:winv20windata> prompt. 
  4. Type  dir filename.*  and press Enter (where filename is the file name for the group).  This is to ensure we are in the correct path for the group.  There should be 14-16 files listed.
  5. Type  copy dummy.prz filename.prz  and press Enter.  This copies the prz file from the dummy group to the group’s prz file.
  6. If you have prizes tied to inventory, you will also want to copy the pri file. 
    Type  copy dummy.pri filename.pri  and press Enter.
  7. Type  Exit  and you can now go back into the program.

PLEASE EXPLAIN HOW TO TAX A GROUP.

For more information on taxes, click here.

WHAT IS BULK ENTRY AND HOW DO YOU USE IT?

Bulk Entry allows you to enter Grand Totals for a group while reflecting the total number of sellers for the Customer Data File.

Set up the group as you normally would.  On the Group Selection Screen, enter the total number of sellers in the Bulk Entry field (not the size of the group, the number of sellers). This number will be posted back to the Customer Data File so that averages are accurately reflected.  When you get to the data entry screen, enter a team name (leader optional) and a name for the Seller (“Totals” would work) and enter the grand totals for each item.

THERE ARE A COUPLE ITEMS IN THE WRONG ORDER ON MY SCREEN DURING DATA ENTRY.

The order in which products appear in Data Entry is from the Product Brochure module.  If the items are not in the correct order under Product Brochures, they will not appear in the correct order in Data Entry.  To correct, you will need to delete the tally you started (Data | Delete Groups), modify the brochure under Files | Product Brochures and set the group up again and restart data entry.

WHY DOES THE F6 KEY NOT BRING UP THE CATALOG BOX?

The F6 key goes back to the days of DOS but is no longer functional in WinUltra.  Exit the tally you are in and go to Data | Catalog Entry.

STARTED DATA ENTRY, GOT TO THE FIRST CLASS/TEAM AND THEN REALIZED I WANTED CATALOG ENTRY.

If you are already at the Team Screen, exit back to the main menu. Select Data | Catalog Entry and the group — and you should be able to continue in Catalog Entry mode. 

I HAVE A UTALLY DISK AND REALIZED ONE OF MY PRIZE LEVELS IS WRONG.

Finish tallying the orders, merge the data and then go to Data | Modify Header on the host computer to correct.

I HAVE FINISHED A TALLY AND REALIZED THAT ONE OF THE ITEMS IN MY BROCHURE WAS WRONG. MUST I START OVER?

You cannot add or delete items from a product brochure once it has been selected for the tally. However, you can repair this damage with the following steps:

  1. Correct the inventory item in the brochure file for future tallies.
  2. For the current tally, go to Data | Header Modify and select the group. When you see the list of product, EDIT the description of the incorrect item. This will place the correct name on your printouts. However, the incorrect inventory number is being affected by the tally.
  3. Afterward, you will need to manually correct tallied and committed quantities:
    • Use the inventory back door to subtract the committed items from the wrong item (the one that was listed on the brochure for this group) and add that quantity to the committed column of the item it should have been.
    • Use the brochure back door to change the “tallied” quantity numbers accordingly.

I HAVE STARTED DATA ENTRY AND REALIZE I LEFT AN ITEM OFF THE BROCHURE. CAN I ADD IT AND CONTINUE DATA ENTRY?

No. You can edit price and profit on a selected brochure, but you cannot add or delete items on either product or prize brochures. You will need to:

  1. Exit data entry.
  2. Delete the group (Data | Delete Groups).
  3. Correct the brochure file.
  4. Start over. Hopefully you discovered this at the beginning of the tally.

I HAVE COMPLETED THE TALLY, BUT NOW NOTICE THAT A COUPLE OF THE RETAILS ON MY BROCHURE WERE INCORRECT.

  1. To fix for this tally, go to Data | Modify Header. When the product is listed, click EDIT and make any changes. Click DONE.
  2. To fix for future tallies, go to Files | Product Brochures, select the brochure, click List, highlight the item to correct, click Modify, make the change and click Accept.

Note: Changes made in Header Modify only affect the group being tallied. Permanent changes need to be made in the product brochure file (Files | Product Brochures).

I WAS ENTERING A HUGE GROUP — AND SOMETHING HAPPENED (POWER, COMPUTER, ETC) AND NOW I HAVE NOTHING AND AM GOING TO HAVE TO START ALL OVER.

WinUltra automatically saves data when you go to the Main Menu or click on the Save button. We recommend clicking Save between each team and periodically exiting data entry to ensure the data is being saved.

CAN I SET UP THE HEADER FILE FOR ALL MY GROUPS AND THEN DO DATA ENTRY LATER?

Yes.

TALLYING PRIZES, WHEN I ACCEPT A SELLER’S ORDER, IT TELLS ME THE SELLER HAS QUALIFIED FOR A HIGHER LEVEL THAN IT SHOULD.

If you have entered your prize levels in “units”, ensure that you chose “prize value” for ranking. For example, if your highest prize level is 50 items, but you told WinUltra to rank by dollars, then someone who sold 50 dollars would show as the highest level.

Catalog Entry

PLEASE SEE DATA ENTRY ABOVE FOR MORE FAQs.

WHEN KEYING AN ORDER, AFTER I ACCEPT AN ITEM – BUT FIND IT WAS A KEYING ERROR, IS THERE A WAY TO DELETE IT WITHOUT DELETING THE ENTIRE STUDENT?

If you back to that seller, you can Modify. If you’re doing Catalog Entry, the entire brochrue will show up adn you can change any totals for any items in the list, then make sure you move off the last item you chagned (arrow down or something), then click Accept and the order will update.

IF THE GROUP ONLY GIVES ME GRAND TOTALS, HOW DO I ENTER THOSE INTO WINULTRA?

You can enter Grand Totals by using the Bulk Entry option in Data/Catalog Entry.  Set up the group as you normally would.  On the Group Selection Screen, enter the total number of sellers in the Bulk Entry field (not the size of the group, the number of sellers). This number will be posted back to the Customer Data File so that averages are accurately reflected.  When you get to the data entry screen, enter a team name (leader optional) and a name for the Seller (“Totals” would work) and enter the grand totals for each item.

NOTE ON FILENAMES.

If you are using the UltraScan or WinScan programs, DO NOT USE ANY DASHES, SPACES, OR CHARACTERS OTHER THAN LETTERS OR NUMBERS!!!!; You will receive errors at the scanning computer.

CAN I CHANGE THE DESIGNATOR AFTER I HAVE STARTED DATA ENTRY?

Yes. Go to Data | Modify Header and edit the item(s) that you wish to change.  Changes made will only reflect the group you are working with.  To change for future groups, go to Files | Product Brochures, select the brochure, click List and then Modify the item.

Random Entry

I ENTERED A GROUP AND RAN A DISPLAY OR FILE PAGE – MY NUMBERS ARE NOT COMMITTING.

Open the group under Data | Entry (instead of Data | Random Entry | Entry).  Exit when you come to the Team Screen.  Now go back and open the group under Output | Display.  Your numbers should commit now.

Rosters

I ENTERED A ROSTER, AND NOW THAT I AM TRYING TO PRINT LABELS, THERE IS ZERO DATA IN THE CLASS/NAME FILES AND I GET AN “ACCESS DENIED” ERROR.

The idea is to enter a roster and print labels or order forms prior to the sale — and then to do data entry after the sale. When you enter Data or Catalog entry, the class/team names are deleted. Do not go into Data or Catalog entry prior to printing the labels or order forms.

Delete Groups

IF I DELETE A GROUP WILL IT PUT MY INVENTORY BACK?

No. Delete Groups is a way to clear out old school files and does not affect inventory.

I ENTERED A GROUP, PRINTED IT, BUT I NEED TO DELETE IT AND PUT MY INVENTORY BACK.

If you have already processed the group (printed printouts or displayed), the easiest way to put your inventory back is to go back into data or catalog entry and delete all but one team.  Then delete all but one seller from the team.  Next, modify that seller’s order and leave a quantity of 1 for one item.  Zero out all other quantities.  Make a note of the item you kept.  Accept the order.  Exit data entry.  Go to Output | Display.  Select the group and the totals will now only reflect that one item.  You will need to go through the back door to correct that item.

Adjust Invoice

I ADJUSTED THE INVOICE, BUT THE NUMBERS ARE NOT UPDATING.

As you are entering numbers in Adjust Invoice, press the Enter key after each entry to ensure the totals are updated.  If you are on the last item in the list, press the up arrow key to ensure the change is reflected.

I ADJUSTED THE INVOICE, BUT MY CHANGES ARE NOT SHOWING ON THE FILE PAGE (OR OTHER REPORTS).

Adjust Invoice only affects the Invoice.  Adjust Invoice is designed for you to quickly update Inventory and the Invoice without having to modify individual orders in Data or Catalog Entry.  The File Page (and other reports) prints information directly from the tally.

UTally Disks

BE SURE TO SEE DATA AND CATALOG ENTRY ABOVE FOR MORE FAQs.

IMPORTANT NOTES ABOUT UTALLY DISKS.

WinUltra 2.0 UTally Disks work much different from past versions.  First, the UTally Program must be installed on the remote computer.  To create a UTally Setup disk, go to Utilities | Other Utilities | Make UTally Setup Disk.  This disk can be used to set up multiple computers.The next major change is that the group’s files are stored on the remote computer’s hard drive.  This makes the tally go faster by not having to access the floppy drive, and it makes a backup of the tally in the event that the floppy disk goes bad.  To copy a group’s tally to a new disk, go to Utilities | Copy on the remote computer.

After a tally has been completed and you are ready to merge the data back into the main computer, insert the disk and go to Data | Merge UTally Data.  If you are not sure whether the data merged, open the group in Data or Catalog Entry to verify.  We recommend opening each group after merging to ensure that the data was merged properly.  If a disk is merged twice, simply open Data or Catalog Entry and delete the extra teams.

MY DATA ENTRY PERSON IS GETTING AN I/O 30.

This is a read fault error which means the disk is bad (please throw it away).  If the tally has not been started, you will need to create a new UTally disk (Data | Create UTally Disk).  If you are trying to merge the data, give the data entry person a new disk to take back to the remote computer.  Go to Utilities | Copy.  This will copy the group’s data to the disk to be merged in.

I AM TRYING TO CREATE A DISK, BUT AM GETTING AN INVALID FILENAME.

Check your File Path under Utilities | File Path.  If it is pointing to My Documents that is the problem.  You will need to copy any of the winultra files from My Documents to c:winv20windata and then change your File Path to c:winv20windata.

I AM HAVING TROUBLE MAKING A UTALLY DISK OR I AM GETTING STRANGE ERRORS.

If you are having trouble, try a new disk. We have noticed an increase of calls related to bad disks (one person had to try three disks before it worked). Also, make sure you are using a high density disk (there should be and HD on it).

WHILE USING A UTALLY DISK, CAN I EXIT AND COME BACK IN?

Yes. Merge disks work just like data entry on the main computer.

TRYING TO USE A UTALLY DISK, I GET THE ERROR “A DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING.

This is caused by a bad disk. Make a new UTally disk with a new disk.

I MERGED THE DATA, BUT NOTHING IS IN DATA ENTRY ON THE MAIN COMPUTER (OR THE DATA IS CORRUPTED).

  1. Check the data on the disk.  If you have a computer with the UTally program on it, open it up and ensure that everything looks okay on the disk. 
  2. If there is only one disk for the group, you can manually copy the HDR, SNA, CLS, and SDT files back to the main computer.
    1. At the main computer, exit the program if you are in it and go to Start | Run, type  command  and click OK.
    2. Type  cdwinv20windata and press Enter (assuming this is your filepath). You should now be at the c:winv20windata> prompt.
    3. Insert the disk and type  copy a:filename.hdr  and press Enter.  If asked to overwrite the file type a y and press Enter.
    4. Type copy a:filename.sna and press Enter.  If asked to overwrite the file type  y and press Enter.
    5. Type copy a:filename.cls and press Enter.  If asked to overwrite the file type  y and press Enter.
    6. Type copy a:filename.sdt  and press Enter.  If asked to overwrite the file type y and press Enter.

I AM HAVING TROUBLE MERGING DATA.

  1. Put the UTally Disk (after data entry) into the disk drive on the inventory computer.
  2. Select Merge UTally Data.
  3. When prompted for the source (where the merge disk is), enter A: (include the colon).
  4. Do NOT change the file path you see on screen, as that is where the program was created and where WinUltra will merge to.

I AM USING UTALLY AND REALIZE ONE OF MY PRIZE LEVELS IS WRONG.

Finish data entry, merge data and then go to Data | Modify Header on the host computer.

CAN I HAVE MULTIPLE PEOPLE DO SIMULTANEOUS DATA ENTRY ON DIFFERENT UTALLY DISKS FOR THE SAME GROUP?

Yes. Set up the Header and make the first merge disk. Make a second merge disk from the same header information. When merging the data back to the host computer, be sure to merge the disks in the correct order (grades 1-3, for example — before grades 4-6).

HOW CAN I TELL IF I HAVE MERGED A DISK — OR WHAT HAPPENS IF I MERGE A DISK TWICE?

If data has been merged, it should appear on the host computer. If you merge a disk twice, the data will be doubled. We recommend doing something to a merge disk after data has been merged. Do not delete it yet . . . just in case something did not copy just right and you need the data again. If you merge the data twice, delete the extra teams out of data entry on the main computer.

DO YOU USE UTALLY DISKS AS A SECURITY OPTION SO THAT ALL YOUR DATA ENTRY PEOPLE CAN ONLY ACCESS THE DATA ENTRY OPTION?

No, Merge Disk is intended to allow you to do remote entry on another computer. Most common uses are in a setting with multiple computers that are NOT networked. Data entry is done on the merge disk and data merged to the inventory computer. It is often used to take tallies home, enter the orders and then bring the disk back to the office.

Output

CLICK HERE TO SEE RECOMMENDED FONTS AND DRIVERS.

Envelopes

NOTE ON ALL ENVELOPES: BE SURE TO USE A 12 CPI FONT!!!

COLLECTION LABELS ARE PRINTING TOO LARGE (WINDOWS XP).

Exit the program and go to Start | Control Panel.  If you do not see a bunch of icons listed, click on Switch to classic view on the left.  Double-click on Printers and Faxes.  You should see your printer(s) listed.  Go to File | Server properties.  Scroll through the list of forms at the top until you come to one called QDP Large Label.  Select QDP Large Label by clicking on it.  Down below you will see a Paper Size section.  The width will read 5.75 in and the height will read 2.94 in.  Change the height to 3.00 in.  Click on the Save Form button at the top of the screen and then click OK.  Exit all screens and then you will be able to print collection labels correctly.

THE PRINT ON THE ENVELOPE SEEMS TOO CLOSE TOGETHER. OR, THE PRINTER IS NOT PRINTING THE ENTIRE LETTER (LEAVING OFF PART OF THE BOTTOM) ACROSS THE LINE.

Select a 12cpi font for printing. Or select a different 12cpi font. Not all fonts work with all printers, particularly dot matrix printers.

I AM GETTING A  RUNTIME 150 TRYING TO PRINT ENVELOPES.

This error means memory resources are low. Quit WinUltra and come back in. If still there, reboot and come back in.

THE LABELS ON MY ENVELOPE ARE NOT PROPERLY LINED UP.

Alignment is important. The first letter of the seller’s last name should be in the small alignment box located in the upper left corner of the envelope with labels.

Labels

NOTE ON ALL 1 UP LABELS: BE SURE TO USE A 12 CPI FONT!!!

WHICH LABELS DO I USE FOR THE LASER LABELS?

The following grid shows a few product numbers for popular manufacturers, but you are not limited to just these. Seller, Roster, Prize, Team and Item Pack Labels must be 2 x 10 on a sheet and 1″ x 4″ in size (commonly referred to as Address Labels). The Pack and Collection Labels must be 2 x 3 on a sheet and 3 1/3″ x 4″ (commonly referred to as Shipping Labels).

Avery
Avery
MACO
MACO
WilsonJones
WilsonJones
Quill
Quill
1 x 4
3 1/3 x 4
1/4
3 1/3 x 4
1 x 4
3 1/3 x 4
1/4
3 1/3 x 4
Address
Shipping
Address
Shipping
Address
Shipping
Address
Shipping
5161
5164
2000
0600
76101
76104
033-7-20253
033-7-20259

LABELS ARE SKIPPING.

Are you using an Oki Data printer? Try using an Epson driver. Check here for recommendations.

Seller Labels

THERE IS A SPACE BETWEEN THE GROUP NAME AND THE STUDENT NAME. CAN I GET RID OF THAT BLANK LINE?

The following prints on the Seller Label:

Group Name
Class/Team Name – blank if not entered
Seller Name
User-defined lines

Some people use the user defined lines for a message, such as: “Return orders to [School] on Tuesday, Sept 15th.”

CAN YOU MAKE THE SELLER’S NAME PRINT DOUBLE WIDE / EASIER TO READ?

When we went to Windows, we lost the capability to print double wide. The Seller’s Name now prints in bold.

Collection Labels

CAN I GET THE DESIGNATOR TO PRINT ON THE COLLECTION LABEL?

Yes. You can now print the designator. See Utilities | Output Profiles.

Team Labels

CAN I CHANGE THE FONT SIZE OF THE TEAM LABEL?

No. Because it is a label, you must use a 12 cpi font for it to print correctly. If you are using the laser labels option, you can print them larger by changing the font size.

Printouts

File Page
Class Team Report
Pack Slips
Prize Printouts
Invoices
Overall Ranking

IF YOU ARE PRINTING THE FILE PAGE, SUMMARY REPORT, OR CLASS/TEAM REPORT ON WIDE BAR PAPER:

Make sure that you choose the US Standard Fanfold 14 7/8 x 11 in the Paper size box when selecting the printer.

File Page

CAN THE FILE PAGE PRINT ONLY THE PRODUCTS THAT WERE SOLD?

No. There are no plans to change this in the program.

THE BARCODE IS NOT PRINTING ON THE FILE PAGE. IT IS SELECTED UNDER OUTPUT PROFILES.

Is there a hyphen or dash in the filename? This can cause problems with the barcodes. You will need to rename all of the files for the group.

CAN I PRINT THE BROCHURE ITEMS ON THE FILE PAGE IN A DIFFERENT ORDER?

No. The brochure prints in the order that was entered on the brochure.

CAN I PRINT JUST THE BARCODE WITHOUT THE FILE PAGE?

Yes.  Go to Output | Printouts | File Page | Print Group Barcode Page.

THE PROFIT COLUMN ON THE FILE PAGE GOES TO THREE DECIMAL PLACES. CAN YOU REDUCE IT TO TWO?  

No.

Class/Team Report & Summary Report

WHEN PRINTING SUMMARY AND CLASS/TEAM REPORTS, NOTHING IS PRINTING ON THE RIGHT SIDE OF THE PAGE WHEN USING WIDE BAR PAPER.

Be sure you are selecting the proper paper size: US Fan Fold 14 8/7 x 11.

HOW DO I REMOVE THE PRODUCT LIST FROM THE BOTTOM OF EVERY CLASS/TEAM SHEET?

Go to Utilities | Output Profiles | Printouts and remove the checkmark from the R – Product & Prize Totals Option.

THERE ARE NUMBERS PRINTING UNDER THE SELLER NAMES ON MY CLASS/TEAM REPORTS

Your printer is inserting a “Return” before WinUltra thinks it is at the end of the line. Select a smaller print font. We’re assuming 12cpi across the page.

Pack Slips

CAN I TAKE THE AMOUNT DUE OFF OF THE PACK SLIPS?

Yes. Go to Data | Modify Header and unselect the Prepay option. Now run your pack slips.

I CHANGED/ADDED SELLERS IN DATA ENTRY, DO I HAVE TO RERUN ALL PACK SLIPS FOR WINSCAN TO WORK?

You only need to reprint those students who were changed or added. Remake the group disk under Utilities | File Copy Barcodes and take to the scanning computer.

I HAVE TWO BROCHURES. CAN I PRINT THE BROCHURES ON SEPARATE PACK SLIPS?

Yes. Go to Utilities | Output Profiles | Pack Slips. You want to add either option O – 1 Brochure per Page Order or option G – 1 Brochure per Page Group).

  • Option ‘O’ prints the two pack slips per seller, then goes to the next seller.
  • Option ‘G’ prints all of brochure #1 orders and then all of brochure #2 orders.

CAN I PRINT PACK SLIPS WHERE PRODUCT IS LISTED IN “DESIGNATOR” ORDER? (SAME ITEM ON MULTIPLE BROCHURES).

There is an option to print the pack slips in “inventory” number order, but not designator order. If you are NOT printing in inventory order, then items are listed per brochure in the order you entered them into the brochure. If this is really important, you could enter your combination of brochures as a single brochure and enter the items from the multiple programs in designator order into this new combined brochure.

WHEN I SELECT ALL THE OPTIONS I WANT, THEY DO NOT FIT ON THE PAGE.

  1. If printing in Windows (Pack Slips w/Bar Codes) – then select a smaller font.
  2. If printing in DOS (Pack Slips, Pack Slips w/Labels), then change the CPI setting in Utilities | Output Profiles | Pack — to 17 CPI.

CAN I RE-ARRANGE THE ORDER IN WHICH THE PRODUCT IS LISTED ON ENVELOPES/PACK SLIPS?

No. This request is a result of vendors putting items in the brochure in one order and giving you a price list in a different order. You have entered from one source and now want to have product printed in numeric order, for example. You must enter the items in a brochure in the order that you want them listed.

I AM TRYING TO PRINT PACK SLIPS W/BARCODES, BUT I AM GETTING A STRING OF NUMBERS INSTEAD OF THE BARCODE.

  1. The Output Profile that you want to use to print must have the B- Barcode box checked. Utilities | Output Profiles | Pack Slips – highlight a profile (Default, F1, F2, etc) , check the B – Barcode option, click Save and Exit.
  2. Make sure you are selecting the same profile that you changed under Output Profiles.

I WAS PRINTING PACK SLIPS W/LABELS YESTERDAY AND WAS GETTING THE INVENTORY NUMBER TO SHOW. TODAY IT IS NOT THERE…

What prints on the pack slip is controlled by the Output Profiles. There are two ways it could have printed yesterday and not today:

  1. You are selecting a different profile during the print process.
  2. You changed the profile. (Utilities | Output Profiles | Pack Slips)

Prize Printouts

I AM GETTING A READ BEYOND END OF FILE MESSAGE / MY PRIZES ARE SHOWING DOUBLE.

If you are tallying prizes, the prz file contains the brochure information for the prizes.  If prizes are tied to Inventory, there should be a size in the pri file.  If you do not have prizes tied to inventory, your pri file will be 0.  To correct:

  1. Create a new group under data or catalog entry.  Type the filename  dummy  and click OK to create the group.  Select any brochure and click Next, click Next on the Edit screen and the Group Selection screen.  When you get to the Prize Selection screen.  Select the Prize Brochure and the Prize Levels that you originally selected for the group.  Click Next and Exit on the Team Screen.
  2. Exit the program and go to Start | Run, type  command  and click OK.  You will now be at the DOS prompt.
  3. Type  cdwinv20windata  and press Enter (assuming this is your file path).  You should now be at the c:winv20windata> prompt. 
  4. Type  dir filename.*  and press Enter (where filename is the file name for the group).  This is to ensure we are in the correct path for the group.  There should be 14-16 files listed.
  5. Type  copy dummy.prz filename.prz  and press Enter.  This copies the prz file from the dummy group to the group’s prz file.
  6. If you have prizes tied to inventory, you will also want to copy the pri file. 
    Type  copy dummy.pri filename.pri  and press Enter.
  7. Type  Exit  and you can now go back into the program.

Invoices

WHAT VERSION OF QUICKBOOKS DO I NEED FOR THE INTEGRATION?

WinUltra 2.0 can now be integrated with QuickBooks 2002 or later.  This new feature will allow you to export itemized Purchase Orders and Invoices into the QuickBooks system

IF I PRINT A SECOND INVOICE, WILL IT AFFECT INVENTORY?

No. It will only make net changes.  If you made changes to a group’s tally, you will need to process (run a printout or display) before rerunning the Invoice.

THERE ARE NO GROUPS SHOWING AS “UN-INVOICED”, YET I HAVE BOTH POSITIVE AND NEGATIVE NUMBERS IN THE COMMITTED COLUMN.

If a group has been invoiced once, it will no longer show on the Not Yet Invoiced list, even if changes have been made to the tally. After a change is made, you need go to Output | Display (or run a printout) and then go to Output | Printouts | Invoice and display the invoice to reflect changes in inventory.

WHAT IS THE DIFFERENCE BETWEEN INVOICE AND INVOICE WORKSHEET?

The Invoice Worksheet has been in Ultra for years. The idea behind that one was to be able to close out the school, write up the credit for returns, calculate the final billing and ask for the check. The Invoice is designed to look like an accounting invoice.

Overall Ranking

IS THERE A WAY TO SUBSTITUTE INDIVIDUAL PROFIT FOR SALES TAX ON OVERALL ALPHABETICAL RANKING LIST?

No. This report is not affected by Output Profiles.

PRINTING ON A LASER PRINTER AND NOT GETTING THE NAMES AT THE TOP AND BOTTOM OF EACH PAGE.

Print Portrait instead of Landscape.

Display

GOING TO DISPLAY, I GET A “READ BEYOND END OF FILE”. INVENTORY WAS NOT POSTED.

WinUltra assumes every class/team will have at least one seller and that every seller sold at least one item. The most common cause is to have a team with no sellers in it.  See Data Entry above – Read Beyond End of File for more instructions.

Order Forms

THE FIRST FORM PRINTS OK, BUT THE SECOND FORM STARTS TOO FAR DOWN THE PAGE.

First, make sure you are choosing the Generic Order Form profile. Also, when selecting the printer, go into the printer setup and choose Letter Transverse 11 x 8.5 paper size. Font should be a 12 cpi.

Printing Problems

I AM GETTING AN ERROR: 87 THE PARAMETER IS INCORRECT WHENEVER I TRY TO PRINT.

We are looking into this error.  If you click OK, it should still go to the printer and print fine.

WHEN I TRY TO PRINT I GET AN ERROR: NO DISK. THERE IS NO DISK IN DRIVE. PLEASE INSERT A DISK INTO DRIVE A:

Click here to download the latest update.

I’M GETTING PRINT INDEX OUT OF RANGE.

Click OK on the error and go to Utilities | Printer Settings.  If the error appears, click OK on it.  Select the printer you are using for your printouts (not under Output) and click Accept.

TRYING TO RUN PRINTOUTS/DISPLAY AND I GET AN INVALID FILENAME – I HAVEN’T EVEN SELECTED ONE YET.

Click on the error and exit the module.  Go to Utilities | File Path and check the path.  Make sure that what is displaying on the left is what is opened/highlighted on the right.  The default file path is c:winultrawindata.  If it still does not work, you will need to go to Start | Search | Find Files or Folders.  Enter the filename for the group and click Find Now.  Whatever the path shows is where the files are at.  Go back to Utilities | File Path and change the file path to the new one.

HOW DO I PRINT JUST ONE SELLER’S ORDER?

Enter that seller’s number into both the upper and lower range when setting up the printouts.

IF ANY FIELD IS NOT PRINTING ON ANY PRINTOUT . . .

Check Output Profiles under Utilities. Make sure that the field is checked for that printout and the profile you are using.

I CANNOT GET THE DESIGNATOR TO PRINT.

Go to Output Profiles, make sure you have designator checked for the profile you are selecting.

I CANNOT GET ALL OF THE COLUMNS TO FIT.

You cannot use all of the options available to you under Output Profiles at the same time. You will have to reduce the number of columns or select a smaller font size in order to fit more columns on any of your printouts.

I GOT A RUNTIME 150 TRYING TO MAKE A PRINTOUT.

Related to memory resources. Normally, closing and reopening the program takes care of it.

I GOT A RUNTIME 100 TRYING TO RUN A PRINTOUT OR DO A DISPLAY.

WinUltra assumes that every team has a seller and every seller has sold at least one item. Go back through data or catalog entry and ensure that this is true of the tally.

Utilities

Output Profiles

I CANNOT GET THE DESIGNATOR TO PRINT.

Go to Output Profiles, make sure you have designator checked for the profile you are selecting.

CAN I PRINT ON 8.5 x 11 PAPER?

Yes. You can print all non-continuous forms on 8 1/2 x 11 paper. For the Full, File Page, Summary Page or Class/Team Reports, we suggest using a Currier Font and a size 7. Most fonts show size 8 as the smallest, but you can type a 7 in the box. Printouts will fit in a portrait orientation in a laser printer.

You can also print in landscape orientation on most laser and ink jet printers.

I AM TALLYING TWO PROGRAMS WHERE ONE IS A PRODUCT LINE THAT I WILL PACK HERE, WHILE THE OTHER IS A FROZEN FOOD LINE THAT WILL BE PACKED ELSEWHERE. IS THERE ANY WAY TO PRINT SEPARATE PACKING SLIPS?

Yes. Under Utilities | Output Profiles | Pack Slips — is the option to print a pack slip per brochure. All the pack slips for brochure number 1 will be printed (all sellers), then for brochure #2.

File Copy Barcodes

IT IS TELLING ME TO PRINT ENVELOPES OR PACK SLIPS WITH LABELS – I DID.

Check your File Path under Utilities | File Path.  If it is pointing to My Documents that is the problem.  You will need to copy any of the winultra files from My Documents to c:winv20windata and then change your File Path to c:winv20windata.

Edit Messages

I CHANGED A MESSAGE FOR A GROUP ALREADY RUN. IT IS NOT UPDATED ON THE PRINTOUTS.

The printouts save a copy of the Edit Messages when they are run. Whatever is in there is what will be printed.

Other


TRYING TO PRINT A REPORT AND GETTING PRINT INDEX OUT OF RANGE.

Go to Utilities | Printer Settings.  If the error pops up, click OK.  Select your printer from the drop-down box and click OK.

PLEASE EXPLAIN HOW TO TAX A GROUP.

Click here for information on taxes.

BACKUPS ARE CHEAP INSURANCE

Your original disks may serve as a back up of your program files. You can always re-install the program. Remember that anytime you reinstall the program, you reset the defaults; i.e. the file path, output profiles and printer setup. Always make a note of those things prior to re-installation.  You will also want to download and install the latest update to ensure that you have the latest changes.

Make a copy of your program data files regularly. These would include inventory, product and prize brochure files, customer files and levels files. You can do this by going under Utilities | Backup Files | System Files.

As you enter a tally, we recommend clicking the Save button or returning to the main menu every few class/teams to force all that info to the disk. WinUltra saves automatically when you return to the main menu and when you click the Save button on the team screen. A power loss, incorrectly shutting down the computer or even a computer error or locking up, will result in a loss of data not saved. To backup groups that have been entered, go to Utilities | Backup Files | Group Files.

HOW DO I BACK UP MY PROGRAM FILES?

Go to Utilities | Backup Files | System Files. Select a destination path and click Accept.

WHERE ARE MY PROGRAM/DATA FILES?

To ensure we’re talking about the same files, here are our definitions:

The default installation is c:winv20. There is a subdirectory under that called c:winv20winsys.

The program files (files we send that run the program) are in the c:winv20 directory.

The system files (files you create; Inventory, Product and Prize Brochures, Levels, Customer Files). They are located in the c:winv20winsys directory by default.

The location of group files (created as you tally a group) is determined by the File Path Setting under Utilities | File Path. They are saved to the c:winv20windata directory by default.

BACK DOOR CODES

Go to Start | Run and type  c:winv20wultra L  
(space after wultra – upper case L).  This path assumes your program was installed to the default directory.

Import Routine

WHEN I RECEIVE THE IMPORT FILE, IT OPENS IN EXCEL (OR OTHER SPREADSHEET PROGRAM).

When you receive the email, make sure you are saving the file and not openingit.  Opening the file in Excel will cause some of the information to become incorrect (for example, Excel likes to turn the barcode numbers into exponentials, which causes the zeros at the beginning to be lost).  If the file does open in Excel, immediately close it without saving any changes.If the file opens instead of saving, right-click on the link and select Save Target As (or Save Link As).

IMPORTANT NOTES ABOUT THE IMPORT FILE.

The import file is provided as is by QDP Corporation.  The information contained in the file is provided to us by the vendors. QDP does not take any responsibility for missing or erroneous information within the file.After importing the information, it is your responsibility to verify that the Inventory and Brochure information is correct.  We recommend checking Inventory using the Data View to check that all information is filled in.  We also recommend checking the brochure files to ensure that all product is listed correctly and in the correct order.

Within the Brochure module, you will also want to verify the tax type for each item.  As a default, all imported items are set to None (no tax).  If you are charging Retail or Wholesale tax, you will need to modify each item and select the appropriate tax type.

Manual

WHERE IS THE MANUAL?

Go under Help | Manuals and it will load the Adobe Acrobat Reader program with the manual.  If it does not, exit the program and go to Start | Run and type:  c:winv20acrobatar505enu.exe  click OK.  This will run you through the installation process for the Acrobat Reader program.  Accept all defaults.  You should now be able to open the manual from the WinUltra program.

HOW DO I PRINT THE MANUAL?

The manual can be printed from Adobe Acrobat by either clicking on the printer icon on the tool bar, or by going to File | Print.

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