WinUltra pre-v2.0

WinUltra pre-v2.0 versions are no longer supported, but many of the questions related to those versions are on this page. If you have version 2.0 or later, go here.

Inventory

Inventory Listing

IF I DELETE A GROUP WILL IT PUT MY INVENTORY BACK?

No. Delete Groups is a way to clear out old school files and does not affect inventory.

THE FOLLOWING IS A LISTING OF THE DIFFERENT FIELDS AND WHEN EACH ONE IS AFFECTED.

On Order: Increased when you Create a Purchase Order, or Order Individual Items. Decreased when you Receive a Purchase Order or Individual Items or delete a Purchase Order before it is received.

On Hand: Increased when you Receive a Purchase Order or Individual Items. Decreased when you Withdrawal Items and print an Invoice.

Committed: Increased when you do Printouts (excluding the Invoice) or Display. Decreased when you run an Invoice.

Sold: Increased when you run an Invoice.

Available: On Hand minus Committed. This is a calculated field.

To Order: On Hand plus On Order minus Committed. Can also be affected by the number in Minimum. This is a calculated field.

I RAN A TEST SCHOOL WITH MY INVENTORY. NOW EVERYTHING IS OFF. WHAT DO I DO?

You will have to go through the back door to fix your inventory. You will have to go through any printouts to take numbers out of committed, sold, etc. depending on what you printed.

SUGGESTION: If you are testing something in the program (data entry, printouts, etc.), and you do not want your inventory to be affected, set up some test items in inventory to use. We use inventory numbers like TEST1, TEST2, etc. Then create test brochures and prizes. Now when you test something out, you will not have to go through the back door to get it straightened out.

INVENTORY IS KEPT ON ONE MACHINE. DATA ENTRY ON MULTIPLE MACHINES – NOT NETWORKED. INVENTORY IS GETTING OFF.

Inventory in WinUltra is only updated one time. In this case, some groups were being processed on the non-inventory computer and then data copied to inventory machine. Make sure you do not process (display or print) any groups that are not on the inventory computer. You may also want to try using Merge Disks.

HOW DO I GET TAX ON WHOLESALE?

  1. Make sure the items you want to tax are entered as “taxable” inventory items (W or B).
  2. If after data entry, go to Data | Modify Header, select YES when asked if tax is based on wholesale. Select the group and click UNIVERSAL%, enter the rate and print the invoice.

I TALLIED AT HOME, TOOK A DATA DISK TO THE OFFICE, PROCESSED, AND INVENTORY WAS NOT PROPERLY UPDATED.

WinUltra is designed to process data only once, so you do not affect inventory with each data change made. If you processed the data at home, the files are flagged so that data will not process again. Solutions:

  1. Do the tally at home but do NOT process (display or print) the data. When you take the disk to work, process it on the inventory computer.
  2. Make a copy of the group data at home before processing or printing. Take the unprocessed disk for processing on the inventory computer.
  3. Use Merge Disk.

I HAVE PRIZES NOT SHOWING IN COMMITTED. I RAN THE FILE PAGE.

Prizes tied to inventory are committed when you print the Prize Report.

I ORDERED 480 ALL OCCASION WRAP AND RECEIVED 528
I ORDERED 480 CHRISTMAS WRAP AND RECEIVED 432
NOW MY ON ORDER ITEMS READS:
-48 ALL OCCASION WRAP
48 CHRISTMAS WRAP
10/8/99

Go to Inventory | Product Ordering – and Order 48 All Occasion wrap to clear negative inventory. Then go to Inventory | Product Ordering | Receive Individual Items – and receive the 48 Christmas wrap and then withdraw them to clear On Order.

I GET A “KEY VIOLATION” WHEN ENTERING INVENTORY.

  1. You are trying to enter an inventory number that already exists. If it is not a duplicate from this year’s list, make sure it is not the same as an item from last year or one previously entered.
  2. The same barcode number has been assigned to two inventory numbers. You can print a list of your barcodes to use for checking.

MY PRIZES ARE NOT BEING UPDATED IN INVENTORY.

  1. Go to Utilities | Company Items. Is “Prizes Tied to Inventory” selected?
    • NO.
      • For the group just tallied, you will have to use the Inventory back door and manually adjust prize numbers.
      • For future groups:
        • Ensure prizes ARE tied to inventory AND
        • The prize brochure selected has inventory numbers for each item.
    • YES . . . continue to next step
  2. Does the prize brochure have inventory numbers for each item?
    • NO. Then you will need to manually adjust items for this tally. Ensure prizes are tied to inventory and select a prize brochure that has inventory numbers for each item.

I HAVE NUMBERS (POSITIVE/NEGATIVE) IN COMMITTED THAT I DO NOT THINK SHOULD BE THERE. HOW DID THEY GET THERE AND HOW DO I GET THEM OUT?

In normal operation, when you process a tally, quantities are COMMITTED. Then when you print the invoice, those quantities are removed from COMMITTED and added to SOLD.

Positive numbers in committed.

  1. You have not printed all invoices.
  2. You started a tally, processed it, and deleted the group without printing an invoice. At this point, your only option is to use the back door and manually adjust quantities.
  3. You tallied, processed and printed an invoice and THEN went back to add late orders or adjust quantities. Reprint the invoice.

Negative numbers in committed.

  1. After printing an invoice for a group, you went back into the tally and deleted a seller or reduced some quantities. Reprint the invoice.

Recommendation on printing invoices. The idea of the invoice updating inventory is that you invoice the group after product is shipped or delivered. We suggest not running the invoice prior to that.

THE FIRST ITEM OF A BROCHURE DOES NOT PRINT ON INVENTORY LISTING BY BROCHURE.

Go to the brochure file and list the items for the brochure. Scroll to the right until you see the “Position” column. The first item should be position #1. If it says 0 (zero), then we need to manually restructure the index for that brochure.

Exit WinUltra. Click Start | Run and type c:winultraultraw2 G (space between 2 and G). Go back to that brochure and list items. Put the cursor in the first “position” column and renumber, beginning with one (1) and incrementing accordingly through the brochure. After typing the number, press the enter key to accept it. Then exit the back door and enter program normally.

TALLIED SCHOOL, PRINTED PRIZE REPORT, BUT PRIZES DID NOT COMMIT FROM INVENTORY

Tell WinUltra you are tying prizes to inventory. Go to Utilities | Company Items and click/check tie prizes to inventory. If you have already entered prize brochure(s), you will need to enter them again with inventory numbers.

  1. Tie prizes to Inventory.
  2. Printing Prize Report “commits” prizes in Inventory.
  3. Need to manually “pull” prizes from inventory. Output | Printouts | Prize | Pull Prizes from Inventory.

I NEED TO CHANGE SOME QUANTITIES IN THE INVENTORY FILE, BUT CANNOT.

WINULTRA: Start | Run include the path to where the program is: c:winultraultraw2 L

This is what we call going in through the back door. While in the program this way, you can make changes that are normally not allowed. We encourage caution and recommend that you change only what you must and that you exit and come back into the program the normal way for continued use.

Purchase Orders

I AM GETTING A DIVISION BY 0 ERROR TRYING TO OPEN A PURCHASE ORDER.

Double check in Inventory that every item has a case size of at least 1.  If any items are 0 or blank, modify them and change the case size.  If every item is correct, go to the top of the Inventory list.  If there is a blank line at the top delete it.

WHAT HAPPENS IF I DELETE A PURCHASE ORDER?

If you delete it before you receive the items, it will decrease the On Order column. If you delete it after you have received it, it will not affect inventory.

WENT TO PROCESS A P.O. AND IT NEVER STOPPED. GOT OUT AND CAME BACK IN. NOTHING WAS UPDATED.

In this case, the best thing to do would be to delete the purchase order and create a new one with a new P.O. #.

WHEN I GO INTO PRODUCT ORDERING, I GET THE ERROR “NOT A VALID INTEGER VALUE”.

Click okay on the error and you should be able to go into Product Ordering. Once there, go to Receive Orders and look for a blank P.O. number. It will probably be at the top. Delete the blank order and you should be okay.

I PROCESSED A P.O., THEN REALIZED THAT AN INVENTORY NUMBER WAS WRONG. I DELETED THE ITEM IN INVENTORY AND RE-ENTERED. NOW THE WRONG NUMBER HAS A DIFFERENT DESCRIPTION.

The program stores the inventory number, but not the description in the P.O. section. Since the number no longer existed, the program pulled in a random description. When the P.O. is received, nothing will be posted for that item.

I ORDERED IN UNITS, BUT WHEN I PROCESSED IT, THE NUMBERS WERE CONVERTED TO CASES.

WinUltra automatically rounds units to cases and leaves any units that do not fit into a case. There are no plans to change that at this time.

I CREATED A PURCHASE ORDER AND THE NUMBERS SHOW ON ORDER. BUT NOW THE P.O. IS MISSING. HOW DO I RECEIVE THESE ITEMS? 8/8/00

There will be a little extra work involved, but you can receive these items. Instead of receiving a purchase order, choose the “Receive Individual Items” tab in Product Ordering. Select the first item from the drop-down box. Enter the quantity and any comments (maybe the P.O. number). Click Accept. Repeat this process for each item.

I GET AN “I/O ERROR 102” SELECTING A VENDOR/BROCHURE WHEN CREATING A P.O.

Go to Utilities | Company Items. Make sure that you have entered your company’s information.

THE NUMBERS DO NOT LINE UP IN COLUMNS WHEN I PRINT THE P.O.

Make sure that you selected a font name and size. Courier New, size 10 recommended.

I GET A “KEY VIOLATION” WHEN I TRY TO PROCESS A PURCHASE ORDER.

Check to ensure the PO # is unique. Either the number did not increment properly or you entered a number that already exists. Solution: enter a number you know is unique and the program will continue incrementing from that point.

I GET A “KEY VIOLATION” AFTER I SELECT THE VENDOR OR BROCHURE.

Go back through your brochure and make sure that you did not enter the same item twice.

TRYING TO PRINT PURCHASE ORDER IN UNITS – COMING UP IN CASES.

This has come up rather suddenly as users buying from Scott’s are being asked to order in units. To get Units to print on the Purchase Order, you will need to print the purchase order from the “Create PO Screen”. This WILL print the purchase order showing units. If you try to print the PO from the “Received” screen, the program is automatically rounding to cases. At this point, from that screen, there is no way to revert back to units. We will look at this. In the meantime, if you have orders that need to be done, you could go to the Create PO section, recreate the PO, then Print the purchase order, BUT DO NOT PROCESS, as processing would put the items in On Order AGAIN, where they already are.

If you want to print in units, NEVER go to look at the case quantities, because when you do that, the program has rounded to the nearest case and returning to the units screen will show those full case quantities in units, rather than the original units you started with.

TRYING TO DO A PURCHASE ORDER BY BROCHURE, BUT WILL NOT LIST PRODUCT. (OR AN ITEM IS MISSING).

  1. You must have vendors entered under Vendor 1 for each inventory item on the brochure or this feature will not work properly. Make sure that you select the vendor from the list. DO NOT type in the vendor code.
  2. If Vendor 1 is properly set up, then go to the brochure title list and verify the number of items in the brochure (you can right scroll, if necessary). Then list items and right scroll until you see the ‘position’ column. View that list and ensure that the first position is 1 and that they increment by one. If not, use the back door entry to edit the position column. When using the back door, you can highlight a position field, type in the new number, then hit enter to change it.

CAN WE STILL DO PURCHASE ORDERS WITH UNITS, MIXED AND CASES?

In WinUltra, you can order products in units or cases. If you enter units and switch to cases, the units are “rounded up” to case quantities. Then, if you return to units, the rounded up quantities are retained. So do NOT go to case quantities if you intend to go back to units.

CANNOT DO ANYTHING IN PRODUCT ORDERING. KICKS BACK TO MAIN MENU.

Ensure that Memory Resources are not too low.  Exit the program and re-enter.  Or try closing other programs that may be running.

WHY DOES AN ITEM NOT LIST ON MY P.O.?

There must be a vendor connected to the item, and the vendor entered in Vendor 1 must match the vendor selected. From the Inventory Listing screen you can scroll to the right to see the vendor listed.

WHEN I WENT FROM UNITS TO CASES AND BACK TO UNITS, WHY ARE MY NUMBERS DIFFERENT?

When you select cases, or go to cases, quantities are rounded up to that quantity. You can go from units to cases, but not from cases back to units.

I CREATED A PURCHASE ORDER AND PRINTED IT — BUT MY QUANTITIES HAVE NOT BEEN POSTED TO INVENTORY?

Did you PROCESS the order? You are permitted to print a PO to check it out. You must click the PROCESS button to affect inventory.

Barcodes

COPYING BARCODE FILE

From the tally computer to a disk to take to the scanning computer.

IN VERSION 1.1

  1. Inventory 
  2. Print 
  3. Print Barcodes 
  4. Create Barcode File

IN VERSION 1.2

  1. Inventory
  2. Inventory Listing
  3. Barcodes Tab – bottom of screen
  4. Create Barcode File – bottom of screen

HOW DO I PRINT BAR CODE LABELS?

WinUltra: Select Inventory / Print / Print Options – Print Bar Codes. Use the cursor and click in the Quantity Column and enter the quantity or you want to print of each label. Press Enter after each quantity. Click print to begin printing.

Files

Brochures (Product and Prize)

I HAVE A BROCHURE WITH DIFFERENT PROFIT PERCENTAGES. HOW DO I ENTER THEM?

Do not use universal percent. This will change all items to the same percentage. You must set the percentage for each item.

THE ITEMS ON THE BROCHURE ARE IN ALL KINDS OF RANDOM ORDER. HOW DO I ENTER THEM IN WINULTRA?

WinUltra automatically lists inventory by inventory number, but it DOES NOT sort brochure items. The program assumes that you have entered the items in the order you want them to appear on the data entry screen and on your printouts. So if the brochure items are in a random order, but you want your output to be in numerical order, for example, you need to organize your items and enter them in that order.

Check the vendor price list to see if they list the items numerically and enter from that. Or, consider entering the product id’s into a spreadsheet program and “sorting” the list to get your correct order.

There are no immediate plans to add sorting capabilities to the brochure portion of WinUltra.

I ADDED A NEW BROCHURE, BUT WHEN I WENT TO LIST ITEMS, AN ITEM WAS ALREADY THERE. I CANNOT ADD ITEMS IN CORRECTLY.

This is another case where the counters are off. Go to the screen which lists the brochures. If the size of the brochure is 0, click inside the box and change it to 1. Hit Enter. (This works in v1.2, if you are in v1.1, you must go through the back door.) You should now be able to enter items on the brochure. Once you have added an item or two, delete the item that originally appeared when you created the brochure.

I ENTERED A PRODUCT/PRIZE BROCHURE OR PRIZE LEVELS. TRYING TO ADD ITEMS AND I GET A “KEY VIOLATION” WHEN I ACCEPT OR ITEM ALREADY EXISTS.

Sometimes the counters get off in the brochure module. You need to check two numbers. First, where you enter the brochure items, go all the way over to the right where there is a Position column. Check to make sure that all of the numbers are in numerical order. Next, exit to the screen where the brochures are listed. Check to see if the number of items for that brochure is correct. If it is not, click inside the box and enter the number manually. Hit enter.  You should be able to continue entering items. (If you are unable to edit the number on screen, you may need to download the latest update, or go through the back door (v1.1).)

HOW DO I ADD A DUPLICATE BROCHURE?

Add a new brochure number and title. Click on that brochure, then the brochure you want to duplicate. This will activate the Duplicate brochure button. Click Duplicate Brochure and a drop-down box will appear. Select the brochure you want to duplicate, the click on the selection box.

WHAT IS “PRIZE VALUE”?

Your ranking options are: 1) none, 2) items (prize value) and 3) dollars. For people who do prizes in units rather than dollars, it is a way to assign extra value to expensive items. For example, if all the spices on the brochure are the same price, but the gift box is 4x the price, you will not get people to sell the gift pack if prizes are in straight units. By assigning a prize value of 4, you can count the gift box as 4 “points” toward the prize program.

Another use of prize value: You have a bonus product that customers earn or can order, but you do not want the item to count toward prizes: change the prize value for that item to zero.

WE HAVE AN ITEM ON THE BROCHURE (BONUS ITEM FOR THE CUSTOMER) THAT WE DO NOT WANT TO COUNT TOWARD PRIZES.

Go to Files | Brochure Files, select the brochure and list items. Edit the item and change the “Prize Value” to zero (0).

WHAT IS THE THE ‘XXXXX’ THAT APPEARS IN THE ITEM DESCRIPTIONS?

We do not know what is causing this to appear in the description and we have looked into it. It does not appear to cause any problems with the program and they do not appear on printouts.

I HAVE A PRIZE PROGRAM WHERE IF A STUDENT EARNS LEVEL D, THEY CAN CHOOSE A PRIZE FROM LEVELS A AND C (OR A SIMILAR VARIATION).

WinUltra is set up to look at the prize level earned and the prize level of the item selected. If the seller chooses a level that does not match, it will appear on the prize printout. There are no plans to change this in the program.

Brochure Reports

I HAVE MY CUSTOMERS SET UP IN CUSTOMER DATA FILE, BROCHURES TIED TO THEM, AND I HAVE COMPLETED DATA ENTRY AND PRINTOUTS, BUT MY TOTALS ARE NOT COMING IN FOR ALL OF MY GROUPS. 9/7/01

This is something that we have looked at and are not sure why it is happening, but there is a work around. Go under modify header for each of the groups whose data is not appearing. Go to the Group selection screen and reselect the Group ID from the list. Accept through all of the screens and then exit. Go under Output and do a Display. Now run your Brochure Reports and those groups should appear.

Forecasting

EXPLAIN THE COLUMNS ON THE FORECASTING PRINTOUT.

Estimated quantity is the total number of items you need based on the information WinUltra has. The next column is your Current Inventory. Projected Needs is Estimated Quantity minus On Hand inventory.

Note: If you are NOT tracking inventory and show negative numbers in the Current Inventory column, then you cannot use the Projected Needs Column (100 minus 100 = 200). In that case, you should go by the Estimated quantity column.

HOW DO I MAKE SURE THE NUMBERS I AM GETTING ARE ALL INCLUSIVE WHEN FORECASTING?

In DOS version, you may have numbers showing in on order or on hand that is for groups you have tallied and not packed and did not include in this forecast. We recommend the numbers you put into the forecast include all sellers not yet packed. Then your numbers are all inclusive.

In the Windows version you have the option to consider tallied groups or not.

Customer Data File

NOTE ABOUT BROCHURES.

Be sure to select the brochure from the drop down list. Do not type it in as WinUltra will not recognize it.

I WANT TO RESET THE NUMBERS FOR THE SCHOOL IN THE CUSTOMER DATA FILE.

The Customer Data File in WinUltra is designed to be unique per tally and not per school. Once Ultra has updated the “Actuals” numbers, they cannot be changed manually. You can delete a customer from last year and re-enter them for this year, or you can create a new customer. You cannot, however, change the computer generated numbers. We have no current plans to alter this part of the program.

I TALLIED A GROUP AND NOW I WANT TO SET THEM UP IN CUSTOMER DATA FILE AND HAVE THE TOTALS APPEAR.

Set up the group under customer data file. Now go to modify header for the group and on the Group ID screen, select the group from the drop down list. Now do a display on the group to update the information. It should now appear under the customer data file.

Data

Data Entry

I AM GETTING AN I/O 6 ERROR TRYING TO OPEN DATA ENTRY.

Did you recently install/update Norton Antivirus software?  There is an issue related to this that we are working to resolve.  Until then, disable Norton before going into the program and enable when you are out.

THE FIRST ITEM ON MY BROCHURE IS NOT SHOWING UP.

Exit Data Entry and go back to look at your Product Brochure (Files | Brochure Entry | Product Brochures).  List Items on the brochure you are using and scroll to the right where you will see a position column.  The first position number should be one.  If it is showing zero, we will need to renumber the positions.  Exit WinUltra completely.

Go to Star | Run and type c:winultraultraw2 G (this is assuming that the program was installed to the winultra directory).  There is a space before the G and the G must be capital.  You will see what looks like the main menu of the program.  You are in the back door.  Go to the brochure, list items and scroll to the position column.  You will need to renumber the position numbers. Let’s say that there are 10 items on the brochure. They are probably numbered 0-9. Start at the bottom and click on the last position, type 10 and press the up arrow key. Continue renumbering until you get to the first item which should be one. Exit this screen and you will now see all of your brochures. Check the size of the brochure. It will probably say one less than it should (in the case above it would say 9). Type the correct number in the Size field and press enter. This should take care of the problem.  Exit this program completely and enter WinUltra as you normally would.  You will need to delete the group you are working on and start over so that the first item will be recognized.

IF THE GROUP ONLY GIVES ME GRAND TOTALS, HOW DO I ENTER THOSE INTO WINULTRA?

When setting up the header for the group, when you get to the Group Selection Screen, enter the total number of sellers into the Bulk Entry field.  This number will be posted back to the Customer Data File so that averages are accurately reflected. When you get to the data entry screen, enter a team name (leader optional) and a name for the Seller (“Totals” would work) and enter the grand totals for each item.

NOTE ON FILENAMES.

If you are using the UltraScan or WinScan programs, DO NOT USE ANY DASHES, SPACES, OR CHARACTERS OTHER THAN LETTERS OR NUMBERS!!!! You will receive errors at the scanning computer.

NOTE ON ROSTERS.

Do not use the Add Seller button with a Roster. It will cause duplication. Instead, just type in the next seller number, press enter and continue as normal. The screen may not clear out the last seller’s order, but it will not be duplicated.

I CANNOT GET PAST THE SELLER’S NAME, OR THE ACCEPT BUTTON WILL NOT HIGHLIGHT.

Regular Data Entry is a little different from Catalog Entry in that you must use the Enter key after the seller’s name and to advance through the products. The tab key will not highlight the Accept button.

HOW CAN I CHANGE A TEAM’S NAME?

To change the teams name, go to that team, type in the new name or correction, tab down to the seller’s name and hit ESC. This will accept the change.

PLEASE EXPLAIN HOW TO TAX A GROUP (I ONLY HAVE ONE OR TWO WHICH NEED IT).

First of all, in order to tax any item, it must be set up as taxable in inventory. Once that is done, you can either set up your brochure with tax in the brochure file, or if it is only one or two groups, set up the tax when you are setting up the group in data entry. If you have already finished the tally and now need to add tax, make sure the items are taxable, then go to Modify Header and adjust the brochure for tax.

If you have a group in which the individual sellers do not collect tax, but you tax the school on the invoice, do not set the school up as taxable when you do the data entry.  Then, when you are ready to run the invoice, go to Modify Header, set up the brochure with tax, then run the invoice.

For more information on taxes, click here.

GETTING LIST INDEX OUT OF BOUNDS AFTER ENTERING THE LEADER’S NAME.

Make sure that your brochure has items in it.

NOTE: YOU CAN ONLY HAVE 300 STUDENTS IN ONE CLASS.

This is a change from the manual which says 1000. If you have already entered more than that, start a new team and enter one student. Exit the group and go to restore. Hit the tab key to bring up the classes and sellers in each. For team one, make sure the numbers are from 0-299 (it is based off of zero, not one). Then in the second team, the first number should be 300 and the last should be one less than the number of students entered (be sure to include the seller you just added). Click done and go back to data entry.

I ENTERED A TEAM, BUT WHEN I GO TO START A NEW TEAM, I GET A READ BEYOND END OF FILE. ALL SELLERS HAVE ORDERS.

Do your team names have only one letter or digit? If so, you must change it to at least two characters.

I ENTERED A TALLY, DID SOME PRINTOUTS, TRYING TO GET BACK IN BUT GETTING READ BEYOND END OF FILE.

Go to Utilities and Restore. Select that group. When the screen comes up, check to see if the Number of Classes Detected and Edit Header Value match (the Edit Header will probably be one more than the classes). Change the Header to match the number of classes. Click Done twice. You should be able to get back into the group now.

WHEN I GO BACK INTO A TEAM TO ADD SELLERS, DO I HAVE TO CLICK THE ADD SELLER BUTTON EACH TIME?

Yes. You must click Add Seller each time when you go back into a team. If you start a new team, you do not have to click the add seller button.

AS I SELECT A PRODUCT BROCHURE, I GET AN “INVALID FLOATING POINT” ERROR.

Exit Data entry. Go to Files | Brochure Entry| Product Brochures and list items and ensure that the retail for each product is greater than zero. One of the program assumptions is that if you sell a product, there must be a sales value.

HOW DO I GET TAX ON WHOLESALE?

  1. Make sure the items you want to tax are setup as “taxable” inventory items.
  2. If after data entry, go to Modify Header, select the group and click UNIVERSAL %. Check the box “tax on wholesale”, enter the rate and print the invoice.

WHAT IS BULK ENTRY AND HOW DO YOU USE IT?

This enables you to take grand totals from a tally or a phoned in order — and indicate how many sellers that order represents, so that statistical reports will reflect accurate averages.

THERE ARE A COUPLE ITEMS IN THE WRONG ORDER ON MY SCREEN DURING DATA ENTRY.

Are they in the wrong order in the brochure file? Files | Brochure Entry | Product Brochures?

  • YES. They are wrong in the product brochure. Then you must correct the product brochure for future tallies. There is no way to change the brochure for the tally already started. You can either finish the group this way or delete it and use the updated brochure.
  • NO. (Note: this has not happened to date. On the one call where the caller said “no”, we determined that the user corrected the product brochure after starting data entry — which means the answer to us should have been yes. If the brochure is correct in the brochure file and wrong on the data entry screen, check to position numbers in the brochure file.

STARTED DATA ENTRY, GOT TO THE FIRST CLASS/TEAM AND THEN REALIZED I WANTED CATALOG ENTRY.

If you are already at the class/team prompt, exit back to the main menu. Select Data | Catalog Entry and the group — and you should be able to continue in Catalog Entry mode. (In previous versions, you were able to hit the F6 key to go to Catalog Entry. This will bring up the catalog and entry box in v1.2, but it does not function correctly.)

MY SELLERS HAVE SHIFTED INTO DIFFERENT TEAMS AND/OR OTHERS ARE DUPLICATED.

This was a common problem in the fall of ’99, but it has been fixed. Download the update here.

I AM DOING MERGE DISK DATA ENTRY AND REALIZE ONE OF MY PRIZE LEVELS IS WRONG?

Finish data entry, merge data and then go to Data | Modify Header on the host computer.

I HAVE FINISHED A TALLY AND REALIZED THAT ONE OF THE ITEMS IN MY BROCHURE WAS WRONG. MUST I START OVER?

You cannot add or delete items from a product brochure once it has been selected for the tally. However, you can repair this damage with the following steps:

  1. Correct the inventory item in the brochure file for future tallies.
  2. For the current tally, go to Data / Header Modify and select the group. When you see the list of product, EDIT the description of the incorrect item. This will place the correct name on your printouts. However, the incorrect inventory number is being affected by the tally.
  3. Afterward, you will need to manually correct tallied and committed quantities:
    • Use the inventory back door to subtract the committed items from the wrong item (the one that was listed on the brochure for this group) and add that quantity to the committed column of the item it should have been.
    • Use the brochure back door to change the “tallied” quantity numbers accordingly.

I HAVE STARTED DATA ENTRY AND REALIZE I LEFT AN ITEM OFF THE BROCHURE. CAN I ADD IT AND CONTINUE DATA ENTRY?

No. You can edit price and profit on a selected brochure, but you cannot add or delete items or change names on either product or prize brochures. You will need to:

  1. Exit data entry (do not display).
  2. Delete the group.
  3. Correct the brochure file.
  4. Start over. Hopefully you discovered this at the beginning of the tally.

I HAVE COMPLETED THE TALLY, BUT NOW NOTICE THAT A COUPLE OF THE RETAILS ON MY BROCHURE WERE INCORRECT.

  1. To fix for this tally, go to Data | Modify Header. When the product is listed, highlight the item(s) to correct and click EDIT. Make the change and click ACCEPT. (Note: the Accept and Cancel buttons do not appear until you have clicked on Edit).
  2. To fix for future tallies, go to Files | Product Brochures | Brochure Entry, select the brochure, click on List Items, highlight the item to correct, click Modify, make the change and click Accept.

Note: Changes made in Header Modify only affect the group being tallied. Permanent changes need to be made in the proper product brochure file.

I WAS ENTERING A HUGE GROUP —  AND SOMETHING HAPPENED (POWER, COMPUTER, ETC) AND NOW I HAVE NOTHING AND AM GOING TO HAVE TO START ALL OVER.

WinUltra automatically saves data when you go to the Main Menu. We recommend two things:

  1. When entering a large group, go to the Main Menu and come back into Data Entry after every few classes.
  2. Make regular backups of everything you do related to Ultra.

If Ultra is unable to close those open files, then it is very likely that the files are corrupted and will not be usable.

WHEN I RETURN TO A PREVIOUS SELLER TO ADD ITEMS, THE SCREEN DOES NOT SEEM TO UPDATE CORRECTLY.

There are a couple “screen things” we need to take a look at. In the meantime, here are some notes about what is happening.

  • When you go to a previous seller to add items, the program is pasting your update over the top of the first, like you see on the screen. The items and dollar totals are changing and the data is recorded. To verify: accept the order, press esc to go to the team prompt (will actually be next team), then select previous team, tab to a seller name and go to the one in question. Totals should be correct and will merge correctly.
  • If you delete a seller, the seller’s name disappears and the next seller’s name appears, but the bottom of the screen does not refresh, which appears to have assigned the deleted seller’s quantities to the next seller. It did not.

I WENT BACK TO UPDATE SOME ORDERS, NOW I HAVE STUDENTS IN THE WRONG TEAMS OR TEAMS HAVE COMBINED.

This was a problem that we have fixed on the update. If this does happen by some chance, there are two things you can do. 1. Use Restore to put the correct sellers into the correct team, or 2. If it is a small group, you may want to re-enter it.

READ BEYOND END OF FILE – OR YOU GET KICKED OUT – OR YOU GET A RUNTIME ERROR – OR A GREY SCREEN — OR AN I/O 103.

  1. Ensure that every class/team has at least one seller in it and that every seller sold something.
  2. If all of the teams and sellers look okay, you will need to check the files sizes.  First, go to Utilities | File Path and check your file path.  The default is c:winultrawindata.
  3. Exit the program and go to Start | Run, type  command  and click OK.
  4. At the first prompt, type  cdwinultrawindata  and press Enter (assuming this is your filepath).
  5. Type  dir filename.*  and press Enter (where filename is the filename for the group).
  6. The files for the group will be listed.  Check for ones with a size of 0.  If the ADJ file is 0, that is the one that needs to be fixed (if you are tallying prizes, you may also want to check the size of the PRZ and PRI files, if you tallied prizes.  If they are 0, we can fix those too).
  7. Type  exit  and press Enter.  Go back into the WinUltra program and go to Data or Catalog Entry and start a new group with the filename dummy.  Click OK to start the new group.
  8. Select the same brochures that you did for the group IN THE SAME ORDER AS YOU SELECTED THEM PREVIOUSLY.  Click Accept to the end (do not worry about selecting anything else, unless you tallied with prizes and the PRZ and PRI files were 0.  In this case, select the same prize brochure and levels as you did previously.).
  9. At the first data entry screen, exit and exit the program completely.  Go to Start | Run, type command  and click OK.
  10. Type  cdwinultrawindata  and press Enter (assuming this is your filepath).
  11. Type  copy dummy.adj filename.adj  and press Enter (where filename is the filename for your group).
  12. If your prize files were also 0:  type  copy dummy.prz filename.prz  and press Enter.  If you have prizes tied to Inventory you will also need to type:  copy dummy.pri filename.pri  and press Enter.
  13. Type  exit  and press Enter.  You should now be able to go back into the program and make printouts.

CAN I SET UP THE HEADER FILE FOR ALL MY GROUPS AND THEN DO DATA ENTRY LATER?

Yes. But you cannot check un-invoiced groups, or year-to-date reports because there is no data for these groups. If you try to run Brochure Reports by School you will receive an “error 103”. If you attempt to run groups not invoiced you will receive a “runtime 100”.

I AM TALLYING PRIZES AND DO NOT HAVE ENOUGH ROOM TO ENTER ALL THE SELECTIONS.

You have 30 characters (including spaces). If you have 4-digit prize designators, you could enter six. If you have 2-digit designators, you can enter more — but 30 characters is the limit. If you are using the new accumulative prize program w/choices, consider not entering the participation prize. 30 characters is an absolute limit and cannot be changed.

TALLYING PRIZES, WHEN I ACCEPT A SELLER’S ORDER, IT TELLS ME THE SELLER HAS QUALIFIED FOR A HIGHER LEVEL THAN IT SHOULD.

If you have entered your prize levels in “units”, ensure that you chose “prize value” for ranking. For example, if your highest prize level is 50 items, but you told Ultra to rank by dollars, then someone who sold 50 dollars would show as the highest level.

I AM USING THE ‘DOLLAR VALUE’ BUT NO PRIZE BROCHURE. THE MANUAL SAYS TO CLICK ON PRIZE LEVELS, BUT DOING THIS DOES NOT OFFER ME ANY CHOICES THAT DIRECT ME TO WHAT TO DO NEXT.

If you are using prize ‘levels’ but not tallying a prize ‘brochure’, after you select levels, click DONE and then ACCEPT.

Catalog Entry

I AM GETTING AN I/O 6 ERROR TRYING TO OPEN DATA ENTRY.

Did you recently install/update Norton Antivirus software?  There is an issue related to this that we are working to resolve.  Until then, disable Norton before going into the program and enable when you are out.

THE FIRST ITEM ON MY BROCHURE IS GIVING ME AN INVALID ITEM. IT IS ON THE BROCHURE.

Exit Data Entry and go back to look at your Product Brochure (Files | Brochure Entry | Product Brochures).  List Items on the brochure you are using and scroll to the right where you will see a position column.  The first position number should be one.  If it is showing zero, we will need to renumber the positions.  Exit WinUltra completely.

Go to Star | Run and type c:winultraultraw2 G (this is assuming that the program was installed to the winultra directory).  There is a space before the G and the G must be capital.  You will see what looks like the main menu of the program.  You are in the back door.  Go to the brochure, list items and scroll to the position column.  You will need to renumber the position numbers. Let’s say that there are 10 items on the brochure. They are probably numbered 0-9. Start at the bottom and click on the last position, type 10 and press the up arrow key. Continue renumbering until you get to the first item which should be one. Exit this screen and you will now see all of your brochures. Check the size of the brochure. It will probably say one less than it should (in the case above it would say 9). Type the correct number in the Size field and press enter. This should take care of the problem.  Exit this program completely and enter WinUltra as you normally would. You will need to delete the group you are working on and start over so that the first item will be recognized.

IF THE GROUP ONLY GIVES ME GRAND TOTALS, HOW DO I ENTER THOSE INTO WINULTRA?

When setting up the header for the group, when you get to the Group Selection Screen, enter the total number of sellers into the Bulk Entry field.  This number will be posted back to the Customer Data File so that averages are accurately reflected. When you get to the catalog entry screen, enter a team name (leader optional) and a name for the Seller (“Totals” would work) and enter the grand totals for each item.

NOTE ON FILENAMES.

If you are using the UltraScan or WinScan programs, DO NOT USE ANY DASHES, SPACES, OR CHARACTERS OTHER THAN LETTERS OR NUMBERS!!!!; You will receive errors at the scanning computer.

NOTE ON ROSTERS.

Do not use the Add Seller button with a Roster. It will cause duplication. Instead, just type in the next seller number, hit enter and continue as normal. The screen may not clear out the last seller’s order, but it will not be duplicated.

CAN I CHANGE THE DESIGNATOR AFTER I HAVE STARTED DATA ENTRY? 11/17/00

Yes. Go to Data | Modify Header and edit the item(s) that you wish to change.

NOTE TO WINULTRA 1.1 USERS!

DO NOT use the ‘.’ key to accept orders in Catalog Data Entry. This will cause duplicate sellers. Accept orders by clicking on the Accept button or by hitting Alt + A.

I ENTERED A TEAM, BUT WHEN I GO TO START A NEW TEAM, I GET A READ BEYOND END OF FILE. ALL SELLERS HAVE ORDERS.

Do your team names have only one letter or digit? If so, you must change it to at least two characters.

AS I ENTER ITEMS, AN ITEM WILL APPEAR CORRECTLY ON THE LEFT SIDE, BUT ON THE RIGHT IT IS SUBTRACTING THE AMOUNT OR SHOWING THE INCORRECT AMOUNT.

Are you tallying two brochures? Make sure that you do not have the same designator on both brochures. If you do, you must change the designator on one of the items under modify header.

DOING CATALOG ENTRY. I CANNOT GET THE SCREEN TO IMPLEMENT AFTER ACCEPTING A SELLER’S ORDER.

In Catalog Entry, use the Accept Button or the Esc key. Using the period (.) works if using a prize program, but does not function otherwise.

DELETING A SELLER LOOKS LIKE THE DELETED SELLER’S QUANTITIES HAVE BEEN ASSIGNED TO ANOTHER SELLER.

When deleting a seller from a class, it then brings up the last seller in that class but still shows the deleted seller’s order. This a screen issue we need to adjust, but the seller was deleted properly. To verify, press escape to go to the next team, then select previous team, tab to seller and use the Previous Seller button to scroll.

HAVING TROUBLE DELETING AN ITEM.

Highlight the Catalog Number box, click on the item and then click on delete. Do not use the change button. It will not allow you to enter a 0 (zero).

Modify Header

TRYING TO MAKE A CHANGE IN MODIFY HEADER, MY SCREEN “FROZE”.

Double click in the upper left corner to minimize, then exit and re-enter. Changes made should have been saved. This has been fixed and will be on an upcoming update notice.

Rosters

I ENTERED A ROSTER, AND NOW THAT I AM TRYING TO PRINT LABELS, THERE IS ZERO DATA IN THE CLASS/NAME FILES AND I GET AN “ACCESS DENIED” ERROR.

The idea is to enter a roster and print labels or order forms prior to the sale — and then to do data entry after the sale. When you enter Data Entry, the class/team names are deleted. Do not go into Data Entry prior to printing the labels or order forms.

I AM HAVING TROUBLE GOING BACK AND FORTH BETWEEN THE SELLERS AND THE TEAMS.

Download the latest update. You should be able to maneuver through much easier.

I ENTERED THE TEAM AND LEADER, THEN WENT TO EDIT SELLERS. THE NAMES ARE BEING ASSOCIATED WITH THE NEXT TEAM.

Before you click on the edit sellers tab, make sure that the correct team is highlighted on the left side of the screen. Use the arrow buttons left of the seller team names to select the team, then click on the edit sellers tab.

I DELETED A TEAM AND GOT A “READ BEYOND END OF FILE” ERROR.

The program assumes that you have entered sellers for each team. Enter a seller into the team before you delete it.

Delete Groups

IF I DELETE A GROUP WILL IT PUT MY INVENTORY BACK?

No. Delete Group is a way to clear out old school files and does not affect inventory.

Adjust Invoice

I ADJUSTED THE INVOICE, BUT THE NUMBERS ARE NOT UPDATING. 11/17/00

Use the Enter key after entering the numbers, not the Tab key.

Merge Disks

IF YOU ARE GOING TO DO DATA ENTRY ON A REMOTE COMPUTER FOR 1.2 OF WINULTRA, THESE STEPS SHOULD BE FOLLOWED FOR 1 TIME SETUP OF THE REMOTE COMPUTER.

In order to run merge disks on other computers, there is a program that needs to be installed on each computer that you want to run the merge disk(s) on. To install this program you will need to do the following:

You will need 2 blank floppy disks

Put a blank floppy into your disk drive
Click on Start
Click on Programs
Click on MSDos Prompt
Type CDWinultraBDEINSTDisk1 then press enter
Type Copy *.* A: then press enter (space after Copy and after second asterisk)
When finished copying files
Type CD.. then press enter (that’s the letters CD followed by 2 periods)
Type CD Disk2 then press enter
Put another blank floppy disk in
Type Copy *.* A: then press enter (space after Copy and after second asterisk)
After the file have been copied take these 2 disks to the computer where you want to do merge data entry.
Put disk 1 in and run the setup program on that disk.
Start/Run
a:setup
Accept all defaults
Continue with disk 2
Once the program has been installed
Click on Start
Click on Run
Type C:IDAPIBDECFG.EXE then click OK
Click on the Alias tab at the bottom
Click on New Alias
Enter Ultran as the alias name then click OK
On the Menu click File then click Save
Click on File again and click Exit

SOME OF THE EARLY VERSIONS OF THE 1.2 MANUAL WERE NOT CORRECT IN REGARD TO TALLYING MERGE DISKS. THIS IS FROM THE UPDATED MANUAL. YOU MAY WANT TO PRINT AND PUT INSIDE THE MANUAL.

The Merge Disk feature is for the situation where you are maintaining your inventory on one computer but you need to do Data Entry on multiple computers. The Merge Disk created is not a copy of the WinUltra program, but is only the data entry portion. With the Merge Disk, Data Entry can be made on any WINDOWS computer and does not require a hard disk. Due to the data file structure, you cannot use the Merge Disk feature AND Individual Customer Data Entry for the same tally.

Header information is entered using WinUltra. That information is used to create the Merge Disk. All necessary files are transferred automatically. NOTE: IT IS NECESSARY TO HAVE A MINIMUM OF 850,000 BYTES FREE ON THE MERGE DISK PLUS SPACE FOR THE DATA. Data Entry is accomplished on the Merge Disk. Data is then merged back into the WinUltra program to update inventory, display totals or create printouts.

Steps to making a merge disk.

  1. Use WinUltra to create the Header information the same way that you would to do a complete tally on the host system.
  2. Click on Exit when asked to enter the first Team Name.
  3. Place a formatted disk in your A or B drive. You need a minimum of 850,000 bytes for the program files plus additional space for the data you are going to create. We recommend using a blank diskette each time you create a merge disk.
  4. Select Make Merge Disk from the Data Menu.
  5. Select the file name of the group from the list.
  6. Enter the Merge Path (Where is the Merge Disk?). You can enter just the drive letter followed by a colon. (A:)

    You will see messages on screen during processing:

    Transferring Program Files
    Copying xxxxxx Bytes…. (this is the ULTRACAT.EXE program)
    Upon completion, you will be returned to the WinUltra Main Menu.

Data Entry on Merge Disk

The Merge Disk contains an abbreviated version of WinUltra capable ONLY of Data Entry. There are no menus on the Merge Disk and you cannot display totals or make printouts. Once you have created a Merge Disk, you can remove that disk from your computer and use it in any compatible machine. The ONLY data entry permitted is for the groups that are on this disk.

To load the ULTRACAT program and enter data:

    1. Click on START/RUN
    2. Type A:Ultracat N (for data entry. Space after Ultracat – Uppercase N)

Type A:Ultracat A (for catalog data entry. Space after Ultracat – Uppercase A)

Select the name of the group from the list then click OK

You will begin with the screen asking for the first team name. At this point, follow normal procedure for Data Entry/Catalog Entry. You can add and delete sellers, move about and look at individual seller orders. Click on EXIT when you are finished. You will exit the program and return to your desktop.

Merging Data

Use Merge Data to get data back into the host system for processing, displaying totals, creating printouts and updating inventory.

NOTE: MERGE DATA ONLY ONCE! REPEATING THE PROCESS DOUBLES YOUR RESULTS. ONCE DATA HAS BEEN MERGED, MAKE ADDITIONAL ENTRIES ONLY ON THE HOST COMPUTER.

  1. Make sure the Merge Disk is in the drive on the host computer and that the correct file path is set up on WinUltra.
  2. Select Merge Data from the Data Menu in WinUltra.
  3. Select the filename of the group from the list.
  4. Enter the merge path. This is where the data TO BE MERGED is located. If you use a blank diskette for each merge, then you would simply enter the letter of the drive (a:). Messages on screen will tell you that data is being copied. When the process is complete, you will return to the WinUltra Main Menu. Inventory will be updated when the order is “processed”, whether through Display or when making a printout.
  5. Once a Merge has been successfully completed and data transfer has been verified, establish a procedure to ensure accidental duplication doesn’t occur. Suggestions would include marking the diskette or erasing the data on the diskette.

I AM GETTING AN ERROR “CANNOT FIND FILE . . . MISC.DB”

Download the update.

MAKING A MERGE DISK, I GET A FILE NOT FOUND. 

Exit the program and come back in. We are looking into this problem.

I AM HAVING TROUBLE MAKING A MERGE DISK OR I AM GETTING STRANGE ERRORS.

If you are having trouble with a disk and none of the other scenarios work, try a new disk. We have noticed an increase of calls which seem to be bad disks (one person had to try three disks before it worked). Also, make sure you are using a high density disk (there should be and HD on it).

I MADE A MERGE DISK, BUT WHEN I OPEN IT UP, THE DATA SCREEN SHOWS UP, BUT I CANNOT ENTER DATA, OR I GET A DISK FULL ERROR.

Exit the merge disk, go back to Start | Run. Type A:ULTRACAT A (or N) in ALL CAPS. On some machines you have to do this.

WHILE USING A MERGE DISK, CAN I EXIT AND COME BACK IN?

Yes. Merge disks work just like data entry on the main computer. In fact, we recommend exiting every few classes to ensure that the data is being saved.

TRYING TO USE A MERGE DISK, I GET THE ERROR “A DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING.

This is caused by a bad disk. Make a new merge disk with a new disk.

I MERGED THE DATA, BUT NOTHING IS IN DATA ENTRY ON THE MAIN COMPUTER (OR THE DATA IS CORRUPTED).

The first thing to do is to check the data on the merge disk. Open it up and look through the teams and sellers and make sure the data is okay. If it is not, then the disk probably went bad and it must be re-entered. If the data is okay on the disk and nothing merged over, try remerging. If that does not work, you can try copying the files on the merge over manually to the main computer.

If the data looks corrupted on the main computer, but is okay on the merge disk, try copying the CLS, SNA, and SDT files from the merge disk to the main computer (through either Windows Explorer or DOS). If it has trouble copying one or more of the files, try popping the disk out, tapping it, and putting it back in. If it still has trouble copying, you may have to try copying the files to the hard drive of another computer and then onto a new floppy disk (sometimes a particular computer will have trouble reading a disk, but another computer can do it just fine).

I AM HAVING TROUBLE MERGING DATA

  1. Put the Merge Disk (after data entry) into the disk drive on the inventory computer.
  2. Select Merge Data.
  3. When prompted for the source (where the merge disk is), enter A: (include the colon).
  4. Do NOT change the file path you see on screen, as that is where the program was created and where WinUltra will merge to.

I AM DOING MERGE DISK DATA ENTRY AND REALIZE ONE OF MY PRIZE LEVELS IS WRONG?

Finish data entry, merge data and then go to Data | Modify Header on the host computer.

CAN I HAVE MULTIPLE PEOPLE DO SIMULTANEOUS DATA ENTRY ON DIFFERENT MERGE DISKS FOR THE SAME GROUP?

Yes. Set up the Header and make the first merge disk. Make a second merge disk from the same header information. When merging the data back to the host computer, be sure to merge the disks in the correct order (grades 1-3, for example — before grades 4-6).

HOW CAN I TELL IF I HAVE MERGED A DISK — OR WHAT HAPPENS IF I MERGE A DISK TWICE?

If data has been merged, it should appear on the host computer. If you merge a disk twice, the data will be doubled. We recommend doing something to a merge disk after data has been merged. Do not delete it yet . . . just in case something did not copy just right and you need the data again. If you merge the data twice, delete the extra teams out of data entry on the main computer.

I AM GETTING AN ERROR TRYING TO START CATALOG DATA ENTRY ON A MERGE DISK.

On Catalog Entry, which is a Windows operation, you need to go to START | RUN and type A:ULTRACAT A and click OK.

DO YOU USE MERGE DISK AS A SECURITY OPTION SO THAT ALL YOUR DATA ENTRY PEOPLE CAN ONLY ACCESS THE DATA ENTRY OPTION?

No, Merge Disk is intended to allow you to do remote entry on another computer. Most common uses are in a setting with multiple computers that are NOT networked. Data entry is done on the merge disk and data merged to the inventory computer. It is also used a lot for people to take work home to do entry there and then bring the data back to inventory computer at the office.

HOW CAN I TELL IF MY MERGE DISK IS FULL?

In Windows, go into Windows Explorer and choose the A: drive. The bottom of the screen will show how much space is used and how much is left.In DOS, go to the a: prompt and type mem.

WHEN ‘TRANSFERRING DATA’ I GET A ‘FILE NOT FOUND’ ERROR.

Check your file path. Sometimes if the file path is too deep, the program cannot find the files. For example, if your file path is c:winultraultrawinfall00, try changing it to c:winultrafall00.

Output

CLICK HERE TO SEE RECOMMENDED FONTS AND DRIVERS.

Envelopes

NOTE ON ALL ENVELOPES: BE SURE TO USE A 12 CPI FONT!!!

I GET A PRINTING IN PROGRESS ERROR WHEN I ALIGN ENVELOPES OR LABELS.

Download the latest update to resolve this problem.

TRYING TO PRINT ENVELOPES AND GETTING A FILE NOT FOUND ERROR.

Try exiting the program and coming back in. If that does not work, look at the files under Windows Explorer or DOS. Look for the SBC and BCQ. If one is missing, delete the one that is there and try again (you must be out of WinUltra to delete the file).

HOW DO I ALIGN?

We need to add the alignment procedure into the newest versions. In the meantime, we suggest printing a single envelope (lower and upper bound = 1) until aligned correctly.

THE PRINT ON THE ENVELOPE SEEMS TOO CLOSE TOGETHER. OR, THE PRINTER IS NOT PRINTING THE ENTIRE LETTER (LEAVING OFF PART OF THE BOTTOM) ACROSS THE LINE.

Select a 12cpi font for printing. Or select a different 12cpi font. Not all fonts work with all printers, particularly dot matrix printers.

I AM USING A DIFFERENT SIZE ENVELOPE THAN QDP SELLS. I HAVE ALWAYS BEEN ABLE TO PRINT ON IT IN DOS AND IN WINULTRA 1.1. NOW THAT I AM IN 1.2, I CANNOT DO IT.

In DOS (and printing envelopes in v1.1 was still in DOS), you could change the number of lines per form, which meant if your envelope was taller than ours, you could adjust. However, now that we are going through Windows to print, we have had to pre-determine the sizes of our custom forms. You can change fonts, but not the size of the paper.

GOT “RUNTIME 150” TRYING TO PRINT ENVELOPES

Quit WinUltra and come back in. If still there, reboot and come back in.

THE LABELS ON MY ENVELOPE ARE NOT PROPERLY LINED UP.

Alignment is important. The first letter of the seller’s last name should be in the small alignment box located in the upper left corner of the envelope with labels.

Labels

NOTE ON ALL LABELS: BE SURE TO USE A 12 CPI FONT!!!

I GET A PRINTING IN PROGRESS ERROR WHEN I ALIGN ENVELOPES OR LABELS. 

Download the latest update to resolve this problem.

WHEN I TRY TO ALIGN LABELS, I GET A PRINTING IN PROGRESS ERROR.

We are working on a fix for this problem. In the meantime, set the range from 1 to 1 to align the label and select no when asked to align.

I HAVE THE LASER LABEL ADD-ON.  WHICH LABELS DO I USE?

Check out this page for laser label information.

LABELS ARE SKIPPING.

Are you using an Oki Data printer? Try using an Epson driver. Check here for recommendations.

Seller Labels

THERE IS A SPACE BETWEEN THE GROUP NAME AND THE STUDENT NAME. CAN I GET RID OF THAT BLANK LINE?

The following prints on the Seller Label:

Group Name
Class/Team Name – blank if not entered
Seller Name
User-defined lines 

Some people use the user defined lines for a message, such as: “Return orders to [School] on Tuesday, Sept 15th.”

CAN YOU MAKE THE SELLER’S NAME PRINT DOUBLE WIDE / EASIER TO READ? 

When we went to Windows, we lost the capability to print double wide. But we are working on changing the Seller’s Name to print in bold.

Collection Labels

CAN I GET THE DESIGNATOR TO PRINT ON THE COLLECTION LABEL?

Yes. You can now print the designator. See Output Profiles.

Team Labels

CAN I CHANGE THE FONT SIZE OF THE TEAM LABEL?

No. Because it is a label, you must use a 12 cpi font for it to print correctly.

Backorder Labels

I PRINTED MY ENVELOPES/PACK SLIPS AND NOW NEED TO PRINT B/O LABELS BECAUSE SOME PRODUCT DID NOT COME IN.

This section of the program has been redone so that you can print backorders after you have printed envelopes and pack slips. Be sure to have the latest update installed and click here for the latest version of the manual.

Barcode Labels

TRIED TO PRINT BARCODE LABELS. SCREEN SAYS “PRINTING”, BUT NOTHING IS HAPPENING.

  1. If using the DOS version of Ultra, you must load BARRES prior to loading Ultra.
  2. When you see the product list, you need to go into the list and enter the QUANTITY of labels for each item.

Printouts

File Page
Class Team Report
Pack Slips
Invoices
Overall Ranking

IF YOU ARE PRINTING THE FILE PAGE, SUMMARY REPORT, OR CLASS/TEAM REPORT ON WIDE BAR PAPER:

Make sure that you choose the US Standard Fanfold 14 7/8 x 11 in the Paper size box when selecting the printer.

File Page

CAN THE FILE PAGE PRINT ONLY THE PRODUCTS THAT WERE SOLD?

No. There are no plans to change this in the program.

THE BARCODE IS NOT PRINTING ON THE FILE PAGE. IT IS SELECTED UNDER OUTPUT PROFILES.

Is there a hyphen or dash in the filename. This can cause problems with the barcodes. Rename all of the files for the group (Windows Explorer or DOS).

CAN I PRINT THE BROCHURE ITEMS ON THE FILE PAGE IN A DIFFERENT ORDER.

No. The brochure prints in the order that was entered on the brochure.

CAN I PRINT JUST THE BARCODE WITHOUT THE FILE PAGE?

Not at this time.

THE PROFIT COLUMN ON THE FILE PAGE GOES THREE DECIMAL PLACES. CAN YOU REDUCE IT TO TWO?

We think rounding each line item’s profit to the nearest tenth of a penny and then rounding the grand total to the nearest penny is the most correct route and we have no current plans to change it.

HOW DO I GET THE BARCODE TO PRINT ON THE FILE PAGE?

Go to Utilities | Output Profiles and select the file page tab.  Then select the profile you are using (Default, F1, F2, etc.) and make sure the Barcodes option is selected.  Click Save and Exit.

Class/Team Report & Summary Report

WHEN PRINTING SUMMARY AND CLASS/TEAM REPORTS, NOTHING IS PRINTING ON THE RIGHT SIDE OF THE PAGE.

Be sure you are selecting the proper paper size: US Fan Fold 14 8/7 x 11.

FILE PAGE & SUMMARY REPORT ARE OK, BUT FOR THE CLASS/TEAM REPORT, ALL I AM GETTING IS REPETITIVE “SOLD – VALUE”.

  1. Be sure to click on one of the output profiles (black dot in circle next to the profile you are using). If you have done that,
  2. From the Main Menu, go to Utilities/Output Profiles and select the one you need, select EDIT and check the features in the command line. Are they correct?

TRYING TO PRINT A CLASS/TEAM REPORT, I GET NO SELLERS LISTED . . . ONLY THE COLUMN HEADINGS.

You need to select an Output Profile during the print process.

HOW DO I REMOVE THE PRODUCT LIST FROM THE BOTTOM OF EVERY CLASS/TEAM SHEET?

Go to Utilities/Output Profiles/Printouts and remove the checkmark from the Prize/Product Totals Option.

THERE ARE NUMBERS PRINTING UNDER THE SELLER NAMES ON MY CLASS/TEAM REPORTS

Your printer is inserting a “Return” before Ultra thinks it is at the end of the line. Select a smaller print font. We’re assuming 12cpi across the page.

Pack Slips

MY PROFILE IS NOT PRINTING IN THE ORDER I SELECTED.

Did you select Inventory Number Order under Output Profiles?  This option will always print first, regardless of the order selected.

PRINTING PACK SLIPS AND GETTING A RUNTIME 202.

Make sure that you print the File Page first, then print the Pack Slips. Download the latest update.

CAN I GET THE LEADER’S NAME TO APPEAR ON THE PACK SLIPS?

No. This is not an option. Most people put the leader’s name in with the team name.

TRYING TO PRINT PACK SLIPS SEPARATED BY BROCHURE BUT GETTING A GENERAL PROTECTION FAULT.

Download the latest update.

CAN I TAKE THE AMOUNT DUE OFF OF THE PACK SLIPS?

Yes. Go to Data | Modify Header and unselect prepay. Now run your pack slips.

I CHANGED/ADDED SELLERS IN DATA ENTRY, DO I HAVE TO RERUN ALL PACK SLIPS FOR ULTRASCAN TO WORK?

You only need to reprint those students who were changed or added. Remake the group disk and take to the scanning computer.

Note: Here is one that should be rare, but was real.
WHEN I PRINT PACK SLIPS W/BARCODE, THE PRODUCT LISTED FOR THE SELLER IS NOT CORRECT. IF I PRINT W/O BARCODE, IT IS OK.

The instance where this happened involved using two brochures with overlapping product and printing in inventory number order. Solution: Add the brochure name attribute to the print profile you are selecting to print.

I HAVE TWO BROCHURES. CAN I PRINT THE BROCHURES ON SEPARATE PACK SLIPS?

Yes. Go to Utilities / Output Profiles / Pack. You want to add either option O (1 brochure per page – order) or option G (1 brochure per page – group).

  • Option ‘O’ prints the two pack slips per seller, then goes to the next seller.
  • Option ‘G’ prints all of brochure #1 orders and then all of brochure #2 orders.

CAN I PRINT PACK SLIPS WHERE PRODUCT IS LISTED IN “DESIGNATOR” ORDER? (SAME ITEM ON MULTIPLE BROCHURES).

There is an option to print the pack slips in “inventory” number order, but not designator order. If you are NOT printing in inventory order, then items are listed per brochure in the order you entered them into the brochure. If this is really important, you could enter your combination of brochures as a single brochure and enter the items from the multiple programs in designator into this new combined brochure.

WHEN I SELECT ALL THE OPTIONS I WANT, THEY DO NOT FIT ON THE PAGE.

  1. If printing in Windows (Pack Slips w/Bar Codes) – then select a smaller font.
  2. If printing in DOS (Pack Slips, Pack Slips w/Labels), then change the CPI setting in Utilities/Output Profiles/Pack — to 17 CPI.

CAN I RE-ARRANGE THE ORDER IN WHICH THE PRODUCT IS LISTED ON ENVELOPES/PACK SLIPS?

Currently, no. This is mostly a recent request as a result of vendors putting items in the brochure in one order and giving you a price list in a different order. You’ve entered from one source and now want to have product printed in numeric order, for example. Right now, you must enter the items in a brochure in the order that you want them listed. Ultra does not automatically sort that info.

I AM TRYING TO PRINT PACK SLIPS W/BARCODES, BUT I AM GETTING A STRING OF NUMBERS INSTEAD OF THE BARCODE.

  1. The Output Profile that you want to use to print must have the Bar Code box checked. Utilities/Output Profiles/Pack – highlight a profile, click on edit, check the bar code box, accept and exit.
  2. Make sure you are selecting Pack Slips with Bar Codes and not just Pack Slips. The Hot Button on the main screen is for normal pack slips, not pack slips with bar codes.

I WAS PRINTING PACK SLIPS W/LABELS YESTERDAY AND WAS GETTING THE INVENTORY NUMBER TO SHOW. TODAY IT IS NOT THERE…

What prints on the pack slip is controlled by the Output Profiles. There are two ways it could have printed yesterday and not today:

  1. You are selecting a different profile during the print process.
  2. You changed the profile. (Utilities/Output Profiles / Pack)

Invoices

I AM GETTING AN ERROR UNABLE TO INSERT A LINE.

If you are printing the Invoice (Old Style), try printing the Invoice and vice versa.

TRYING TO PRINT AN INVOICE, SELECT PRINTER AND FONT – NOTHING HAPPENS.

We found this error happening with the HP 960 printer.  Download the latest update to correct this problem. (You will now be prompted for the printer and font before you see the invoice displayed on screen.  When you are ready to print, click the print button.

TRYING TO LIST UNINVOICED GROUPS AND GETTING A RUNTIME 100 ERROR.

If you have groups entered for which you have run rosters but have not done data entry, that will cause this error. Solution: Copy the .ROS files to a floppy. Delete them from the hard drive. Then List. We will try to do this routine differently in future versions.

Also, if you have set up headers for any groups but have not done data entry, you will receive this error.

IF I PRINT A SECOND INVOICE, WILL IT AFFECT INVENTORY?

No.

THERE ARE NO GROUPS SHOWING AS “NOT INVOICED”, YET I HAVE BOTH POSITIVE AND NEGATIVE NUMBERS IN THE COMMITTED COLUMN.

If a group has been invoiced once, it will no longer show on the Not Yet Invoiced list, even if changes have been made to the tally. When a change is made, you need to process the invoice again.

WHAT IS THE DIFFERENCE BETWEEN OLD AND NEW STYLE INVOICE?

Old style is the Invoice Worksheet that has been in Ultra for years. The idea behind that one was to be able to close out the school, write up the credit for returns, calculate the final billing and ask for the check.

The new style is designed to look like an accounting invoice.

Overall Ranking

IS THERE A WAY TO SUBSTITUTE INDIVIDUAL PROFIT FOR SALES TAX ON OVERALL ALPHABETICAL RANKING LIST?

No. This report is not affected by Output Profiles.

PRINTING ON A LASER PRINTER AND NOT GETTING THE NAMES AT THE TOP AND BOTTOM OF EACH PAGE.

Print Portrait instead of Landscape.

THE LIST DOES NOT PRINT COMPLETE.

Click on the “Print Range” Box at the screen where it shows the range.

WE WANT TO PRINT THE OVERALL RANK REPORT BUT WANT TO SHOW THE INDIVIDUAL PROFIT INSTEAD OF THE TAX COLUMN, LIKE WE CAN DO ON THE CLASS/TEAM REPORTS.

Unfortunately, at this time, the Overall Alphabetical report is not affected by the Output Profiles and you cannot alter it.

Display

DID A NEW GROUP, WENT TO DISPLAY AND THE GROUP FILE NAME IS NOT AVAILABLE TO SELECT.

This is a problem we need to adjust. It seems to happen if you have done something else and come back to display. If you exit the program and come back in, it is there.

GOING TO DISPLAY, I GET A “READ BEYOND END OF FILE”. INVENTORY WAS NOT POSTED.

Ultra assumes every class/team will have at least one seller and that every seller sold at least one item. The most common cause is to have a team with no sellers in it.

Order Forms

THE FIRST FORM PRINTS OK, BUT THE SECOND FORM STARTS TOO FAR DOWN THE PAGE.

First, make sure you are choosing the Generic Order Form profile. Also, when selecting the printer, go into the printer setup and choose Letter Transverse 11 x 8.5 paper size. Font should be a 12 cpi.

Printing Problems

I’M GETTING A PRINTER INDEX OUT OF RANGE.

If you have your program set up to Pre-Select the printer and font for each print job (Utilities | Company Items), you will need to go under Utilities | Output Profiles and select the correct printer for the profile you are selecting.  If the error message appears, click the OK button on it and then select the printer and font.

MY PRINT IS MICROSCOPIC OR CUTS OFF LIKE IT IS PRINTING LABELS OR ENVELOPES.

This problem is related to Windows XP which does not contain a user-defined paper size.  We have looked into this problem and are unable to find a satisfactory solution.  Therefore, WinUltra 1.2 or 1.1 should not be run on Windows XP if you print Envelopes or Labels to a dot matrix printer.

I GET A PRINTING IN PROGRESS ERROR WHEN I ALIGN ENVELOPES OR LABELS.

Download the latest update to resolve this problem.

THE FIRST ITEM ON MY PRIZE BROCHURE IS NOT SHOWING ON ANY PRINTOUTS.

On that prize brochure, check the brochure position column all the way to the right. If the first number is 0, you will need to renumber the position numbers. Let’s say that there are 10 items on the brochure. They are probably numbered 0-9. Start at the bottom and click on the last position, type 10 and press the up arrow key. Continue renumbering until you get to the first item which should be one. Exit this screen and you will now see all of your prize brochures. Check the size of the brochure. It will probably say one less than it should (in the case above it would say 9). Type the correct number in the Size field and press enter. This should take care of the problem.

TRYING TO RUN PRINTOUTS/DISPLAY AND I GET AN INVALID FILENAME – I HAVEN’T EVEN SELECTED ONE YET.

Click on the error and exit the output/display module.  Go to Utilities | File Path and check the path.  Make sure that what is displaying on the left is what is opened/highlighted on the right.  The default file path is c:winultrawindata.  If it still does not work, you will need to go to Start | Search | Find Files or Folders.  Enter the filename for the group and click Find Now.  Whatever the path shows is where the files are at.  Go back to Utilities | File Path and change the file path to the new one.

HOW DO I PRINT JUST ONE SELLER’S ORDER?

Enter that seller’s number into both the upper and lower range when setting up the printouts.

IF ANY FIELD IS NOT PRINTING ON ANY PRINTOUT . . .

Check Output Profiles under Utilities. Make sure that the field is checked for that printout and the profile you are using.

I CANNOT GET THE DESIGNATOR TO PRINT.

Go to Output Profiles, make sure you have designator checked.

I CANNOT GET ALL OF THE COLUMNS TO FIT.

You cannot use all of the options available to you under Output Profiles at the same time. You will have to reduce the number of columns or select a smaller font size in order to fit more columns on any of your printouts.

WHEN PRINTING, I AM GETTING PAGES OF THE SAME THING OVER AND OVER.

Make sure that you have a profile selected under Output Profiles. Make sure that fields are selected for the profile you select.

DO I HAVE TO SELECT THE PRINTER AND FONT EACH TIME I PRINT?

Version 1.1. Yes.

Version 1.2. No.

v1.2 gives you two ways to print. In Utilities/Company Items/Program Settings . . . if the “Select Printer & Font for each job” is checked, then you will be prompted to make the printer and font selection each time you print.

If it is NOT checked, then it takes what is in Output Profiles. You need to go to Utilities/Output Profiles and FOR EACH PROFILE and FOR EACH PRINTOUT, you need to select the printer and font. This is a 1x operation, however, and is a feature users had asked for.

PRINTER OUT OF RANGE ERROR

This is a v1.2 message indicating that you are trying to print when WinUltra does not recognize your printer selection. Go to Utilities / Company Items / Program Settings . . . and look at the last item on the list. If the “Pre-select Printer and Font” option is checked: then

  1. You can make a one time printer and font pre-selection for each printout and each output profile or
  2. Uncheck the box and you can make that selection as you prepare to print.

EPSON DFX-5000 (OR OTHER) PRINTER – PRINTING WAY TOO SLOW

Microsoft claims that the print drivers they include w/Windows are the best quality for each printer — We want to print FAST, not PRETTY (if we have to choose). With the Epson DFX5000, we used the Internet to download a high speed draft printer driver from Epson’s web site (free) and we’re printing in high speed draft. If you are having a similar problem with another printer, check that printer’s web site for a similar solution.

GETTING WEIRD PAGE BREAKS AT WRONG PLACES.

In the most recent (9/10) description, user was getting one packslip ok, next started mid page. Class/team reports breaking at weird intervals. Solution was to set the Oki 393 to use an Epson LQ printer driver. Further explanation: Most printers now can emulate other printers, making it more difficult to select printers from Ultra’s list.

MY PRINTER SEEMS TO OVERHEAT AND PRINTOUTS GET ALL OUT OF WHACK. IF I TURN THE PRINTER OFF FOR A WHILE, IT PRINTS OK.

QDP support does not cover printers.

SOME OF MY PRINTOUTS GO VERY SLOW.

  1. Check with your printer vendor (or printer web site) and see if there is a “draft” or “high speed” printer driver for your printer, or if there is another printer driver they recommend for your printer. Downloading those from printer web sites is FREE.
  2. Use a font like “Courier New 12cpi”. (Not the same as selecting a courier font and then clicking another column to select the size).

THE COLUMNS IN MY PRINTOUTS ZIG ZAG.

Your printer is printing in “proportional” spacing — or you have a proportional font. Ultra does not tell a printer to do that.

I GOT A RUNTIME 150 TRYING TO MAKE A PRINTOUT.

Related to memory resources. Normally, closing and reopening the program takes care of it.

I GOT A RUNTIME 100 TRYING TO RUN A PRINTOUT OR DO A DISPLAY.

WinUltra assumes that every team has a seller and every seller has sold at least one item. Go back through data or catalog entry and ensure that this is true of the tally.

Utilities

Output Profiles

TRYING TO ADD A FIELD, DOES NOT SHOW IN FIELD ORDER BOX, OR I GET A “LIST INDEX OUT OF BOUNDS” ERROR.

Clear out all of the selections and re-enter in the correct order.

TRYING TO EDIT OUTPUT PROFILES, GET A “PRINTER OUT OF RANGE” ERROR.

If you get an error message with a big X, click on OK on the message to continue, set the printer selection for this printout.

I CANNOT GET THE DESIGNATOR TO PRINT.

Go to Output Profiles, make sure you have designator checked.

DO I HAVE TO SELECT THE PRINTER AND FONT EACH TIME I PRINT?

Version 1.1. Yes.

Version 1.2. No.

WinUltra 1.2 gives you two ways to print. In Utilities/Company Items/Program Settings . . . if the “Select Printer & Font for each job” is checked, then you will be prompted to make the printer and font selection each time you print.

If it is NOT checked, then it takes what is in Output Profiles. You need to go to Utilities/Output Profiles and FOR EACH PROFILE and FOR EACH PRINTOUT, you need to select the printer and font. This is a 1x operation, however, and is a feature users had asked for.

CAN I PRINT ON 8.5×11 PAPER?

Yes. You can print all non-continuous forms on 8 1/2 x 11 paper. For the Full, File Page, Summary Page or Class/Team Reports, we suggest using a Currier Font and a size 7. Most fonts show size 8 as the smallest, but you can type a 7 in the box. Printouts will fit in a portrait orientation in a laser printer.

You can also print in landscape orientation on most laser printers.

I AM TALLYING TWO PROGRAMS WHERE ONE IS A PRODUCT LINE THAT I WILL PACK HERE, WHILE THE OTHER IS A FROZEN FOOD LINE THAT WILL BE PACKED ELSEWHERE. IS THERE ANY WAY TO PRINT SEPARATE PACKING SLIPS?

Yes. Under Utilities | Output Profiles | Pack Slips — is the option to print a pack slip per brochure. All the pack slips for brochure number 1 will be printed (all sellers), then for brochure #2.

Edit Messages

I CHANGED A MESSAGE FOR A GROUP ALREADY RUN. IT IS NOT UPDATED ON THE PRINTOUTS.

The printouts save a copy of the Edit Messages when they are run. Whatever is in there is what will be printed.

Store Files

WARNING! Make sure that you select a path that is different from your file path. If you enter the file path, it will overwrite the file and you will lose all information.

End Year

I TRIED TO DO AN END YEAR, BUT AFTER I SELECTED YES, THE RESTORE SCREEN COMES UP AND WHEN I TRY TO EXIT I GET AN ERROR 103.

This is a problem in the programming, but the end year routine does work (check your inventory). Click on the ‘x’ in the upper right hand corner to exit the restore screen.

Other

INSTALLING SOFTWARE – CHECK.DB CANNOT BE OPENED.

Insert the System disk (floppy disk). There is a prompt on screen to insert the floppy disk.

I HAD A DEMO VERSION OF THE SOFTWARE. I PUT IT ON A DIFFERENT COMPUTER AND THE TIMER IS UP.

Copy over the check.db file on the first computer to the new computer. It should be in the c:winultraultrawin directory.

PLEASE EXPLAIN HOW TO TAX A GROUP (I ONLY HAVE ONE OR TWO WHICH NEED IT).

First of all, in order to tax any item, it must be set up as taxable in data entry. Once that is done, you can either set up your brochure with tax in the brochure file, or if it is only one or two groups, set up the tax when you are setting up the group in data entry. If you have already finished the tally and now need to add tax, make sure the items are taxable, then go to Modify Header and adjust the brochure for tax.

If you have a group in which the individual sellers do not collect tax, but you tax the school on the invoice, do not set the school up as taxable when you do the data entry. Then, when you are ready to run the invoice, go to Modify Header, set up the brochure with tax, then run the invoice.

WHILE ENTERING DATA, BROCHURES, INVENTORY, ETC. I RECEIVED AN “ERROR CREATING WINDOW”. I REBOOTED AND NOW THE INFORMATION I ENTERED IS GONE.

Whenever you receive any type of error, you must exit the screen you are on. If the error continues to pop up, keep clicking OK until it stops, then click on exit or use the ‘X’ in the upper right-hand corner. This will save your data. If you reboot without exiting, you will lose the data.

This was a common problem that was caused by the program loading all of the screens whether or not they were used. This problem has been fixed and is on the latest update.

I AM GETTING A RUNTIME 200

Do you have a Pentium II processor in your computer? If so, see our announcement in News and Stuff — and call us for an update disk. Basically, the new P2 processors are processing data too quickly when we go to DOS, and we’ve upgraded our programming software to deal with it.

I AM GETTING A RUNTIME 205

Runtime 205 is a floating point decimal error. This is usually caused by an unusual number in one of the fields. Check in the brochure file and look at each item in each brochure. In particular, look at the code1 and code2 fields. If there are any strange numbers, change them to zeros.

UPDATING FROM DOS TO WINDOWS

We do not have any conversion routines to take data entered in Ultra v7.x and import it into WinUltra.

BACKUPS ARE CHEAP INSURANCE

Your original disks may serve as a back up of your program files. You can always re-install the program. Remember that anytime you reinstall the program, you reset the defaults; i.e. the file path, output profiles and printer setup. Always make a not of those things prior to re-installation.

Make a copy of your program data files regularly. These would include inventory, product and prize brochure files, customer files and levels files.

As you enter a tally, we recommend returning to the main menu every few class/teams to force all that info to the disk. Ultra saves automatically when you return to the main menu. A power loss, incorrectly shutting down the computer or even a computer error or locking up, will result in a loss of data not saved.

HOW DO I BACK UP MY PROGRAM FILES?

FROM DOS.

Type CDWinultraUltrawin

This is assuming you installed the program to the default location c:winultra

Type copy *.* a:

This will copy the data to a floppy disk. If you want to copy the files to a different directory on the hard drive, replace a: with the drive and path (ex: C:temback). The directory must exist before copying.

FROM WINDOWS EXPLORER.

On the left side of the screen, choose the folder where the program files are stored (default is c:winultraultrawin). All of the files should appear on the right side if you double click on the ultrawin folder. Hit Ctrl + A to select all of the files. Now hit Ctrl + C to copy all of the files. Choose the folder where you want to copy the files to on the left side (double click so the contents appear on the right). Click on the “Paste” button at the top of the screen (if you have done this before, you may be asked to replace existing files. Choose yes to all.). Your files are now backed up.

I INSTALLED / UPGRADED WINULTRA AND NOW I GET AN “INVALID FILENAME” ERROR.

If you changed the default settings when setting up the program, make sure that the filename is no longer than 8 characters. Also make sure that it does not contain any spaces or dashes.

WHERE ARE MY PROGRAM/DATA FILES?

To ensure we’re talking about the same files, here are our definitions:

The default installation is C:Winultra. There is a subdirectory under that called C:WinUltraUltrawin.

The program files (files we send) are in the C:Winultra directory.

The data files (files you create; Inventory, Product and Prize Brochures, Levels, Customer Files).

The location of group files (created as you tally a group) is determined by the File Path Setting under Utilities / File Path.

To find out where the software resides on your computer you can do one of 2 things.

  1. If you have an Icon on the desktop that you start the program with, put you mouse over that icon, right click once and select properties then click on the Shortcut Tab and write down what’s in the Start In box. This is where the program resides.
  2. If you do not have an Icon then click on Start/Settings/Taskbar.
    Select Start Menu Programs, click on Advanced, On the left screen, Click on the + next to Programs, then click on the Winultra Order Tally Software line underneath programs. On the right side click on Winultra v1.1, then click File and select properties, if not already on the Shortcut tab click it, then write down what’s in the Start In box.

THE NOTE I RECEIVED WITH MY UPDATE TALKS ABOUT A SELF-EXTRACTING FILE. WHAT IS THAT?

Especially when we are emailing files, we will often make them a self-extracting file to save space on the disk or in the email. Here is a sample set of instructions with additional explanations.

Attached is a file called P2.exe. This is a self extracting file. Download this file to a floppy disk.” In most cases, if you click on an email attachment, you are prompted on where to SAVE it. Put a floppy disk in the A: drive, select that drive and click OK. Now you have downloaded to the floppy disk.

Take the disk to the computer where WinUltra is, exit to the DOS prompt, change to the A: prompt and then type the following command:
P2 C:WINULTRA then press enter.

  1. To exit to DOS, you can click Start | Programs and click on the MS/DOS Prompt. In most cases that will take you to a prompt that looks like: C:WINDOWS
  2. To change to the A: prompt, type A: and press enter.
  3. Type the command as given.

Pay attention to this one . . . it is a big “if”:

If C:WinUltra is not the directory where you installed the Winultra program, then you will need to provide the Drive and/or path to where you did install the program. If you are following the default installation of WinUltra, the program should install in the C:Winultra directory. However, if you have a computer ‘specialist’ , we have learned that some of them are accustomed to putting all programs in the ‘Program Files’ sub-directory and they may have changed the installation path there. There were also some early versions of WinUltra v1.0 and 1.1 where we did load the program into the Program Files subdirectory. Bottom line . . . it does matter where the program is.

If these expanded notes are still confusing, then you may need to do some refresher study on copying files.

WHAT ABOUT DATA THAT I ALREADY HAVE WHEN I INSTALL AN UPDATE OR A NEW SYSTEM?

Updates. Updates of WinUltra do not contain inventory, brochure, prize, levels, vendors or customer files. So when updating, your data will remain in tack. You’ll know you are installing an “update” if the command you execute is “Update” and NOT “Install”.

New Installations. These would include clean sweep disks where you have asked for a complete system. If the command to execute the installation is “Install”, then the installation will OVERWRITE all inventory, brochure, prize, levels, vendors and customer file data with new empty files. If you already have data, you should copy your data files and then recopy them into the program directory after your installation.

TRANSFERRING (OR REINSTALLING) ULTRA. HAVE UPDATE DISK(S). WHAT DO I DO?

Install your original disks first. Those have your company name on them. After you install the original disks, then install the LATEST update. Usually the original disks will have an INSTALL routine. From the A: prompt, type “INSTALL” and press Enter.

Then, for update disks, there is usually an UPDATE routine that works the same way.

Whether you are updating or installing, we recommend making backup copies of data first.

I HAVE INSTALLED AN UPDATE AND NOW MY FILES (INVENTORY / BROCHURES / PRIZE / PRIZE LEVELS) ARE MISSING?

Beta Testers. If you tested a Beta version of WinUltra, the test program was using a beta subdirectory. Updates that we’re sending out now do not. During the installation routine, when shown the default directory on screen, make sure that is the same as where your original files are.

All users. To see where WinUltra is looking for its files, or to change the path:

Start | Run
C:IDAPIBDECFG.EXE (This is the default).
If you can’t find it, use Windows Explorer to “Find” BDECFG.EXE
Click the Alias tab (at the bottom of the screen)
Click in the Path Box
The path you see is where WinUltra is looking for its files.

HOW DO I COPY DATA FILES TO ADDITIONAL COMPUTERS?

Inventory Files start with INV copy inv*.*

Brochure Files start with BRO copy bro*.*

Prize Files start with PRI copy pri*.*

Prize Levels Files start with LEV copy lev*.*

Customer Files start with CST copy cst*.*

BACK DOOR CODES

DOS: From the directory where Ultra program is: c:ultra7ultrainv E L (space before and after E. E & L in upper case)

WINULTRA: Start | Run include the path to where the program is: c:winultraultraw2 L
(space after 2 – upper case L)

Back door command to the brochure files: c:winultraultraw2 G
(space after 2 – upper case G)

MY WINDOWS TASK BAR IS COVERING YOUR EXIT BUTTON AT THE BOTTOM OF THE SCREEN.

Click on START | SETTINGS | TASK BAR and remove the check from the “Always On Top” setting. This removes your task bar. If you choose the “Auto Hide” feature, your task bar will appear only when your cursor goes to the bottom of the screen.

MY COMPUTER MEMORY IS LOW; i.e. 24% RESOURCES AVAILABLE — OR LESS THAN 570K AVAILABLE CONVENTIONAL MEMORY.

Depending on how and how often you have been entering and exiting WinUltra, it is possible that all the computer’s resources were not properly released. Rebooting the computer should free any available memory.

Known Bugs

USING ADD SELLER IN DATA ENTRY, CURSOR DOES NOT SHOW IN GRID.

This is something in the programming that will be addressed.

STUDENTS WITH ZERO QUANTITIES.

If you are entering data for a student and you realize that the name is wrong and you go back to change the name, the item quantities will zero out. The totals will still show on the right which can be misleading. To avoid this, do not change a seller’s name while entering data. Complete the student’s order, accept it, then go back and change the name.

ROSTERS IN DATA ENTRY – USING THE ADD SELLER BUTTON.

If you are using a roster and you go back in and Add Seller to a previous team, it will put in a blank seller and combine teams. We are working on a fix for this at this time. You should not have to use Add Seller with a roster. If you must go back into a team and add more sellers, simply go into the team and tab to the seller’s name. Click on Seller Number. Type in the next seller’s number and hit enter. That child’s name should appear as normal. The last student’s totals will still show on the right, but once you beginning entering the data, the totals will clear out and add up the current student’s order.

Windows 2000 | Me | XP

Windows 2000. No known problems

Windows ME. No known problems

Windows XP. There is an issue with Windows XP when printing envelopes and labels in WinUltra 1.2 and earlier.  Windows XP does not contain a user-defined paper size which is required to print these reports to a dot matrix printer. This problem has been corrected in WinUltra 2.0.To correct, after you have printed labels or envelopes and are ready to print a report (i.e. File Page), go to Start | Printers and Faxes, right-click your laser/ink jet printer and select Properties.  Click the Advanced button at the bottom and select Letter from the Paper Type (it may already be there, but click the drop-down and reselect it).  Click OK until you are out of the printer section. You can do the same thing in WinUltra 1.2 if you do not have the Preselect Font for each print job selected.  Click on the Properties button when the Printer selection appears, click the Advanced tab and follow the instructions above.We are also not recommending WinUltra 1.1 on Windows XP.  There are problems printing through DOS and we have been unable to resolve them.

Exporting Data

If you are wanting to export data to manipulate it in other programs, you can do so using Corel’s QuatroPro or Microsoft Access.  The data files are store in the winultraultrawin directory and can be opened in either of these programs.

QDP does not support either of the programs mentioned above and will spend no time fixing problems associated with these programs.

Common Errors

Runtime 100 Un-Invoiced Groups This is caused when you have groups that you set up the headers for but have not done data entry yet.
Printing WinUltra assumes that every team has a seller and that every seller has sold at least one item. Check back through data entry to make sure this is the case.
 
Runtime 102 Purchase Order Go to Utilities | Company Items. Make sure that you have entered your company’s information.
 
Runtime 103 Brochure Reports This is caused when you have groups that you set up the headers for but have not done data entry yet.
End Year This is a programming glitch, but does not mess up the computer. Click okay and then click on the ‘x’ in the upper right-hand corner of the screen.
 
Runtime 150 Printouts Related to memory resources. Normally, closing and reopening the program takes care of it.
 
Runtime 200   This is related to the PII processor. Please call.
 
Runtime 202

Pack Slips

Print the File Page before you print pack slips. Download the update.
 
Runtime 205   Runtime 205 is a floating point decimal error. This is usually caused by an unusual number in one of the fields. Check in the brochure file and look at each item in each brochure. In particular, look at the code1 and code2 fields. If there are any strange numbers, change them to zeros.
 
Key Violation Entering Inventory
  1. You are trying to enter an inventory number that already exists. If it is not a duplicate from this year’s list, make sure it is not the same as an item from last year or one previously entered.
  2. The same bar code number has been assigned to two inventory numbers. You can print a list of your bar codes to use for checking.

 

Processing Purchase Order Check to ensure the PO # is unique. Either the number did not increment properly or you entered a number that already exists. Solution: enter a number you know is unique and the program will continue incrementing from that point.
P.O. — Selecting Brochure or Vendor Go back through your brochure and make sure that you did not enter the same item twice.
Entering Brochures Sometimes the counters get off on the brochure module.  You need to check two numbers. First, where you enter the brochure items, go all the way over to the right where there is a Position column. Check to make sure that all of the numbers are in numerical order. Next, exit to the screen with the brochures listed. Check to see if the number of items for that brochure is correct. If it is not, click inside the box and enter the number manually. Hit enter. You should be able to continue entering items. (If you are unable to edit the number on screen, you may need to download the latest update, or go through the back door.)
 
Invalid Floating Point   Go to the product brochure, list items and ensure that the retail for each product is greater than zero. One of the program assumptions is that if you sell a product, there must be a sales value.
 
Read Beyond End of File Data Entry Ensure that every class/team has at least one seller in it and that every seller sold something.Read beyond end of file and I/O 103 are related messages.Use Windows Explorer to look at the files for that group. They will be wherever your file path points. Look at the schoolname.adj file and see if there is a number there. If not, then that file was not created correctly.
Deleting a team The program assumes that you have entered sellers for each team. Enter a seller into the team before you delete it.
 
List Index Out of Bounds Output Profiles Clear out all of the selections and re-enter in the correct order.
 
Printer out of Range   This is a v1.2 message indicating that you are trying to print when WinUltra does not recognize your printer selection. Go to Utilities / Company Items / Program Settings . . . and look at the last item on the list. If the “Pre-select Printer and Font” option is checked: then

  1. You can make a one time printer and font pre-selection for each printout and each output profile or
  2. Uncheck the box and you can make that selection as you prepare to print.
Output Profiles If you get an error message with a big X, click on OK on the message to continue, set the printer selection for this printout. 10/7/99
 
Invalid Filename   If you changed the default settings when setting up the program, make sure that the filename is no longer than 8 characters. Make sure that it does not contain any spaces or dashes. The same goes for group filenames.

Networking

Network Operating Systems and Special Considerations

  • Windows 3.1 – OK
  • Windows 95 – OK
  • Windows 98 – OK
  • Windows NT – OK — as a server. See below.
  • Novel 4.1 – OK
  • Peer to Peer – not recommended. See below.

Windows NT 8/6/99

When we tell your printer to print some of our specially designed forms; i.e. envelopes, labels, etc, we utilize a capability most printers have. We access the paper type called “User Defined Size” and WinUltra defines the size for the printer to print.

When running Windows NT on the WORKSTATION, we have discovered that the User Defined Size that is available for some printers through Windows 95/95 is NOT available in Windows NT. The difficulty is NOT with Windows NT as the server, but only with NT running on the workstation from which you are printing. The solution, until we learn what change we need to make when going through NT, is to run Windows 95/98 on the workstation.

Peer to Peer Networks 8/6/99

Server / Workstation environments utilize a computer designated as a server controlling the information from the workstations on the network. One negative in this type of network is that the computer “server” is not available as a workstation. In other words, if you want four workstations, you need five computers because one is designated as the server. To get around this limitation, there are “peer to peer” network environments.

In contrast to server / workstation networks, in a Peer to Peer environment, each computer in the network is usable . . . We seem to encounter more difficulties trying to help people configure their peer to peer networks and are, therefore, taking the position that the configuration of the network is the user’s responsibility and not ours — and, particularly in the peer to peer set-up, we will charge for time spent consulting in configuration.

The BDE automatically detects when tables reside on a network drive, but it cannot detect whether the tables are on a dedicated server or a server/client. Dedicated servers notify client applications that a file has been modified or locked. This functionality is not present in Peer-To-Peer (non-dedicated) networks. To achieve this functionality with Peer-To-Peer networks set “LOCAL SHARE” to TRUE in the BDE configuration Utility on the System page. This must be done on all BDE clients that access the tables on networks listed above. This is not necessary for Novell File Server type networks.

If the tables that are being used are Paradox, there must also be a directory used for network control. This directory must also reside on the network for all client applications to use. It is good practice to have a separate directory for the application, network, and tables.

Installation Notes

There are two methods available when installing to a network.

  1. Install all files to the server.
  2. Install only data files to the server while the program resides on each workstation.

A. Installing all files to the server

There are a couple ways to do this

  1. Install the program to the server from each workstation
  2. Install the program from one workstation and configure the others

A-1. Install the program to the server from each workstation

This method will install and configure each workstation to find all the data files on the server.

Run the install program from each workstation
At the Select Destination Directory
Set the path to point to the directory on the server where you want the program to be installed to

For EACH Workstation

Click on Start/Run
Type c:IDAPIBDECFG.EXE
Click OK
Click on Paradox under Drivers
In the Net Dir box under Parameters

Enter the drive and path where you install the program, followed by Ultrawin. Example: If the program is installed into the F:WinUltra directory, then enter F:WinUltraUltrawin in the Net Dir box

Click on File
Click on Save
Click on File
Click on Exit

A-2. Install the program from one workstation and configure the others

Run the Install program from one workstation. This will copy the files and set up this workstation.

Then, for the other workstations. Edit the Win.ini file and add the following lines:

[IDAPI]
DLLPATH=F:IDAPI
CONFIGFILE01=F:IDAPIIDAPI.CFG

[Borland Language Drivers]
LDpATH=f:idapilangdrv

Add an Icon to the Desktop to start the WinUltra program

Click Start/Settings/Taskbar
Click Start | Menu | Programs
Click Add
Click Browse
Change Look In to your Network Drive
Double Click on the WinUltra folder
Double Click on the Ultraw2.Exe file
Click Next
Select Desktop as the folder to place the shortcut in.
(this will put the icon on the desktop)
Type in WinUltra v1.2 for the file name
Click Finish
Click OK
or type in the pathdirectoryfilename.
Ex: F:WinUltraUltraw2.Exe

Click on Start/Run
Type F:IDAPIBDECFG.EXE
if you installed to a differentdrive, change F: to that drive
Click OK
Click on Paradox under Drivers
In the Net Dir box under Parameters

Enter the drive and path where you installed the program, followed by Ultrawin. Example: If the program is installed into the F:WinUltra directory, then enter f:WinUltraUltrawin in the Net Dir box

Click File
Click Save
Click File
Click Exit

B. Install only data files to the server while the program resides on each workstation

Install the program on each workstation and store the data on the server

Run the install program from each workstation
At the Select Destination Directory, set the path to point to the directory on the local hard drive where you want the program to be installed to.

Create a directory on the server to store the data in
Copy all files under the WinUltraUltrawin directory into the directory created above

This method will install and configure each workstation to find all the data files on the server, while the program files reside on the local hard drives.

For EACH Workstation

Click Start/Run
Type C:IDAPIBDECFG.EXE
Click OK
Click on Paradox under Drivers
In the Net Dir box under Parameters

Enter the drive and path where you installed the program, followed by Ultrawin. Example: If the program is installed into the F:WinUltra directory, then enter f:WinUltraUltrawin in the Net Dir box

Click File
Click Save
Click File
Click Exit

After Installation Notes

HOW DO I PRINT FROM ULTRA TO A REMOTE PRINTER ON THE NETWORK?

Ultra attempts to print through LPT1 to a local printer. We cannot tell you how to route printing through your network. That is a network consultant issue.

I AM GETTING A TABLE IN USE ERROR, BUT I AM THE ONLY ONE IN THE PROGRAM.

DOS: Exit to DOS prompt. Go to subdirectory where Ultra is and type: del *.lck

CANNOT ACCESS FROM MULTIPLE COMPUTERS ON THE NETWORK.

Make sure the “FILES” statement in your CONFIG.SYS file is set properly. Files should be at least 50.

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